About two weeks ago, I published an article here on BYTE on how Plaxo's services were broken. In summary, I cited these problems:
Some of these are clearly in conflict with Plaxo's product claims. Some are just not the way synchronization should work and what I, and a lot of other premium customers, pay for. I have some interesting news to report.
After the article published, I was contacted by Preston Smalley, Plaxo's general manager. We had two meetings over the last two weeks and I'm pleased to say I have some good news to report. Preston was frank, honest, and straightforward with me. I'm going to break this down as succinctly as I can, as we covered a lot of ground.
While Preston and I were speaking of Plaxo's products, we also touched on Plaxo's Personal Assistant service, which is supposed to scan your address book data and then offer suggestions for updates that it finds from available third-party data sources. The service is just about a year old, and Plaxo is making some really wonderful changes to it to help make it more accurate and more proactive. I had the changes applied to my account, and it offered suggestions to 5% of my total contacts. If you're a Personal Assistant customer, you should see the changes hitting your account over the next few weeks.
I want to thank Preston and Plaxo for all of their help in resolving my individual issues as well as helping me understand their individual service challenges.