Salesforce.com Taps HTML5 For Tablets, Opens Up Chatter - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Government // Enterprise Architecture
News
8/31/2011
02:10 AM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

Salesforce.com Taps HTML5 For Tablets, Opens Up Chatter

Early 2012 releases will bring a tablet-optimized mobile app, customer-facing collaboration options, and SharePoint integration for Chatter.

Salesforce's plans for Chatter include Chatter Now real-time capabilities, Chatter Connect integration, and an opening up of the app to collaborators outside of a Salesforce.com customer Chatter network. All three upgrades are set for the Salesforce.com Winter '12 release in October 2011.

Chatter Now will give the applications presence-awareness and screen-sharing capabilities--most likely from the company's January 2011 Dimdim acquisition--so users can see when colleagues are online and instantly chat without leaving the collaborative feed.

Chatter Connect will use the application's REST-based API to extend the social feed into custom and third-party apps. Leading with what's likely to be a popular integration option, the company will introduce Chatter for SharePoint, which will enable customers to embed Chatter feeds into Microsoft SharePoint MySites and TeamSites. The Connect option will also enable users to share documents from SharePoint to Chatter.

The planned Chatter Customer Groups option will enable users to invite people from outside their organization into their Chatter network. It's an obvious idea, given that Salesforce has a public-facing Chatter.com website. But opening up Chatter to people outside a company is also fraught with security implications: Will customers be able to see internal content and discussions?

Salesforce has taken a number of security precautions, according to Falcione. First, customers and partners have to be specifically invited to join a group and they must set up a user ID and password login when they join the group. Second, the group organizer has complete control over what files, feeds, and status updates are shared within that group. Finally, to avoid confusion about internal verses external collaboration, external collaborator profiles will be color coded with large orange bars over the profile pictures; internal groups and collaborators are color coded blue.

Salesforce.com claims Chatter is being used by more than 100,000 customers, but it does not break out how many are using the free app, which is built into Salesforce.com, and how many are paying $15 per user, per month extra for the Chatter Plus version of the application.

Salesforce is clearly banking on Chatter as important extension of its software-as-a-service application portfolio, adding new functionality, access, and integration options to try to make the app as useful and connected as possible. The pressure to upgrade to the paid version of the app can wait until it has a sticky place within--and soon extending outside of--the enterprise.

InformationWeek Analytics has published a report on backing up VM disk files and building a resilient infrastructure that can tolerate hardware and software failures. After all, what's the point of constructing a virtualized infrastructure without a plan to keep systems up and running in case of a glitch--or outright disaster? Download the report now. (Free registration required.)

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Previous
2 of 2
Next
Comment  | 
Print  | 
More Insights
News
How to Fail: Digital Transformation Mistakes
Jessica Davis, Senior Editor, Enterprise Apps,  11/6/2019
Commentary
Study Proposes 5 Primary Traits of Innovation Leaders
Joao-Pierre S. Ruth, Senior Writer,  11/8/2019
Slideshows
Top-Paying U.S. Cities for Data Scientists and Data Analysts
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/5/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
Slideshows
Flash Poll