SuccessFactors Jam: Sweeter Than Salesforce.com Chatter? - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Cloud // Software as a Service
News
3/29/2012
09:14 AM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

SuccessFactors Jam: Sweeter Than Salesforce.com Chatter?

SAP's recently acquired cloud business extends a Chatter-like social networking platform to 15 million subscribers at no charge.

Top Technology Venture Capitalists
10 Leading Enterprise Social Network Platforms
(click image for larger view and for slideshow)
SuccessFactors, the cloud-based human capital management (HCM) vendor recently acquired by SAP, took a page from Salesforce.com's playbook on Wednesday by making a social networking tool available to all its subscribers at no charge.

That's exactly what Saleforce.com did when it introduced its Chatter collaboration platform back in 2010. In SuccessFactors' case, the collaboration app is Jam, which shares Facebook-like microblogging characteristics such as profiles, groups, activity streams, likes, and so on. But Jam also has a rich-media twist, capturing and sharing screencasts, slideshares, photos, and documents.

Jam's strengths are tied to its origins in Jambok, the social-learning and multimedia training company SuccessFactors acquired last March. Jambok's tools enable users to capture Web cam videos, narration, and other multimedia assets. It can be as simple as posting questions, ideas, or suggestions, or as elaborate as creating training materials or courses incorporating how-to videos.

Just as Salesforce.com offers free Chatter services and $15/user per month Chatter Plus premium services, SuccessFactors says it will offer free Jam services to its more than 15 million users and a more advanced Premier version with unlimited storage and groups, connectors to third-party systems such as SharePoint, and automated group management. SuccessFactors did not disclose the cost of Jam Premium, but in a statement it said that more than 430,000 seats of the service were installed in the last quarter of 2011 alone.

[ For more on the SuccessFactors-Salesforce.com battle, see Should SAP + SuccessFactors Worry Salesforce.com? ]

With Wednesday's announcement, Jam became a standard feature of SuccessFactor's BizX suite, which includes SaaS-based apps for employee performance management, recruiting, variable pay, and compensation management, strategy management, goal execution, and succession, workforce planning, and the CubeTree social collaboration platform. Jam functionality now embedded in the BizX Mobile app will enable smartphone users to post comments, and capture and share photos and video wherever they are.

The hope in delivering free functionality such as Chatter or Jam is that it will become a sticky app that will promote upgrades to premium services and more frequent use of other functionality. With this in mind, SuccessFactors has an edge over Salesforce.com in numbers of seats served, with more than 15 million subscribers among about 3,500 customers. That's because the BizX suite--or at least the performance-review aspect thereof--tends to be deployed to every employee in an enterprise.

Salesforce.com's footprint is typically limited to sales and service teams; it serves roughly 3 million seats among approximately 100,000 customers. The question is whether HR and training-related matters will spawn more day-to-day collaborative sessions than sales and service-related matters. On that score, Salesforce Chatter may be a more vital app.

The Enterprise 2.0 Conference brings together industry thought leaders to explore the latest innovations in enterprise social software, analytics, and big data tools and technologies. Learn how your business can harness these tools to improve internal business processes and create operational efficiencies. It happens in Boston, June 18-21. Register today!

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
anon5892614914
50%
50%
anon5892614914,
User Rank: Apprentice
5/9/2014 | 7:20:14 AM
Excellent service quality and high customer satisfaction have thus became extremely important issues for service industries
Excellent service quality and high customer satisfaction have thus became extremely important issues for service industries and the level of service quality is now considered by managers and academics like to be a critical measure of organizational performance.
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Commentary
If DevOps Is So Awesome, Why Is Your Initiative Failing?
Guest Commentary, Guest Commentary,  12/2/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll