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Customer Service for Startups: Get it Right from the Beginning
Proactive relationship management with early customers is critical to the success of growing start-up companies.
The Coming Wave of Regulation over Facial Recognition
More applications utilizing facial recognition are inevitable in the public and private sectors, and those will generate plenty of new rules and regulations.
Structure Your Analytics Team for Success in the Age of AI
The data team structure that your company has used for a few years needs to turn its focus to results and putting analytics tools in the hands of business units.
10 Top Strategic Predictions for 2019
Blockchain, AI, facial recognition? Here are Gartner's top strategic predictions for 2019 and beyond, delivered during the Gartner Symposium/ITExpo.
IT Salary Survey 2018: How Much Do IT Pros Earn?
Compare your salary to the median pay for 12 popular IT job titles, from the help desk to the C-suite.
Verizon Analytics Project Predicts Networking Issues
Hate it when your internet goes down? Verizon's director of network performance analytics has created a system to predict equipment failures before they impact customers.
5 Imperatives for CIO and Enterprise Success
Business change is accelerating, and technology is driving the change. To succeed in this dynamic environment, CIOs must implement these five imperatives.
The Transformation of Healthcare with AI and Machine Learning
Artificial intelligence and machine learning already are having an impact in a sector that concerns all of us, healthcare.
Berners-Lee Wants to Build a Safer Internet for All
Imagine an Internet where each individual has control over their own personal data and privacy. Web pioneer Tim Berners-Lee has a plan for just that approach.
9 Tools You Need for DevOps
Having the right tools can make the cultural transformation that is DevOps much easier.
Six Steps for Businesses to Earn AI Trust
The growing reliance on AI and machine learning in the coming decades can have a negative impact on many jobs while raising new social issues. Yet, businesses can minimize those impacts.
A Data-Centric Approach to the US Census
There might be a better, knowledge management-based, way to conduct the US Census, according to a group of university researchers.
Experian CIO: IT Standardization Drives Agile
Consumer credit reporting company Experian's IT infrastructure and data storage is measured in petabytes, so standardizing on a technology stack has meant a lot of change and big rewards.
Cutting Cloud Waste, Painlessly
Don't let needless spending diminish the value of your cloud resources. Here's how to cut costs without hurting results.
How Artificial Intelligence Will Go To the Next Level
Continued broad development of AI technologies and concepts require new approaches to collaboration between industry organizations and academia.
UI Developers Move the Needle on Accessibility
One app development company is making it easier for other developers to build accessibility into their websites and applications.
Good Tech Design is Accessible, But There's a Skills Gap
Software designers and IT know the importance of a good user experience. However, accessibility by design isn't as pervasive as it should be. That will change as accessibility is integrated into more university programs.
Machine or Human? How We’re Reallocating Work
In the emerging, AI-powered workplace, there's plenty of work to be done, some suited for machines and some suited for humans.
Software Delivery Depends on Infrastructure and Trust
There's more to elite software delivery and operational performance than just tools and the right cloud architecture.
Should You Migrate Your DevOps Architecture to the Cloud?
Advancements in the cloud sector and interest in DevOps have organizations wondering how the two initiatives can work together.
Don’t Take the ACLU Report on Face Recognition at Face Value
Face recognition can be a valuable tool that makes our lives easier and safer, but it has to be done right.
Cloudera Hortonworks Merger Aimed at Enterprise
Two of the big three independent Hadoop distributors -- Cloudera and Hortonworks -- are merging, and the big winner may be the enterprise.
What Does a Degree in Data Science Really Mean?
Whether you need to pursue higher education for a job in data science really boils down to your existing skill set and specific goals.
The Internet's Micro-Platform Economy
You might be surprised to learn that the driving force in growth of the Internet economy isn't the number of buyers, but the number of sellers.
ADP Harnesses Data for HR Insights
ADP has created a data benchmarking service for salary, compensation, and other HR needs.
CompTIA Names Top 10 Emerging Technologies
New technologies keep on coming, but which are better to invest in now versus later? CompTIA's recently released a prioritized list of top 10 emerging technologies. We compared it with CompTIA's latest State of the Channel Report.
Why CIOs Will Lead Digital Transformation
IT executives, with their view into technology's potential, are leading key innovation efforts, and it looks like more of their peers will do the same.
DevOps Hiring: Look for the Right Mindset
Managers hiring DevOps talent are shifting their focus from demanding specific technical skills to specific tools to how a candidate thinks and works.
Troubles Downstream: IoT Meets the Sewer
Sewer spills are a messy, dangerous problem inherent with antiquated municipal infrastructure. Here's how IoT and analytics are helping.
Pros and Cons of Chatbots in the IT Helpdesk
As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.
10 Ways AI Will Alter the Future of Work
No matter what industry you're in, artificial intelligence is likely to affect your job. Here's how.
Why IT Should Care About Legal Holds
When it's time to preserve company data and communications relating to pending legal matters, the IT and legal groups have to work together.
Why It's Time IT Gets a Seat at the Table
The growing importance and complexity of IT mean that the CIO needs a seat at the table when it comes to driving innovation.
Prepare for the New Normal of Data Privacy
In a post-GDPR world, IT and business leaders face unprecedented pressure to demonstrate they are responsible data stewards. Here are six steps that might help.
Blockchain: 5 Use Cases for the Enterprise
Everybody talks about blockchain, but is anybody really doing it? Here's a look at five use cases across industries.
AI & Machine Learning: An Enterprise Guide
A collection of information resources designed to help enterprise IT professionals launch and advance their artificial intelligence, machine learning and automation initiatives.
Five Ways to Tackle Digital Transformation Without Downtime
Imagine rebuilding an airplane in flight. That's how you can modernize your enterprise technology.
How to Retain Your Best IT Workers
Here are some proven techniques you can use to keep your most valuable team members on board and energized.
Predictive Analytics 101: Getting Started and Avoiding Mishaps
Predictive analytics, offering a data-enabled view into what is likely to happen, are key to driving organizational change.
Microsoft, Adobe, SAP Launch Open Data Initiative
Microsoft, Adobe, and SAP will enable a common data model in a Microsoft Azure-based data lake that allows for interoperability of data among platforms from all three companies.
Continuous Processes Feed the Gig Economy
As more business processes move toward real-time and near-real-time, companies are finding themselves with skill shortages. One good way to fill the gaps is with "gig workers" who can be scaled up or down as required.
5 Tips for Success: Mother to Daughter, Engineer to Engineer
Women play an important role in building an innovative workforce, so it's critical to support to the next generation of women technologists and empower their careers.
The Robots are Coming: Safeguard Your Job
Get ready for a radical shift in job roles and functions, with greater value being placed on different or new skillsets.
Don't Be Afraid to Reboot Your Cloud Architecture
It may sound radical, but one way to deal with increasing cloud complexity is a complete reboot of your cloud architecture.
Device-as-a-Service Will Power the Access Economy
The next phase in our move to the rent-don't-buy economy shapes up with "device as a service".
Tools Tackle AI's Bias, Trust Problem
AI and machine learning deployments are hitting the mainstream in enterprises, but executives still hesitate to blindly accept insights from inside the "black box" without seeing the logic behind them.
How to Drill DevOps into Your Organizational Culture
Establishing the right culture will get your DevOps initiative off on the right foot.
IT Budgets: Traditional Still Bigger than Cloud
While cloud spending continues to grow as a percent of the total IT budget, traditional IT still commands the majority of IT dollars.
Where AI Can Turn 'Buzz' into 'Biz' Today
AI can expedite manual processes that exist throughout an enterprise, but the nature of the human insight is necessary to rationally manage these processes and make contextual decisions.
How Enterprises Can Scale their Machine Learning
Enterprise organizations are already seeing benefits from their machine learning practices, but Forrester Research says they've only scratched the surface.
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2018 State of the Cloud
Cloud adoption is growing, but how are organizations taking advantage of it? Interop ITX and InformationWeek surveyed technology decision-makers to find out, read this report to discover what they had to say!
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