Hilton's customer-data system tells the people who need to know who the best--and occasionally the worst--customers are
Present A Unified Front
Companies find that converged voice and data networks can offer cost savings and simplify management
MicroStrategy and Business Objects lead our digest of noteworthy product releases.
The Pieces Are Moving
What's that grinding sound? It's nothing less than strategic business applications shifting to a higher virtual plane.
Hunting Big Game
When you think of customer value, don't think CRM - think B2B processes.
Q&A With Cognos VP Don Campbell
Cognos talks about performance management's challenges, and how Cognos hopes to fit in a market where customers increasingly consolidate on fewer BI tools.
Beyond The C
Will flexible functionality, including BI capabilities, allow a new breed of CRM apps to become the system of record for small business?
Smart Advice: Consider Using SLAs To Manage Outsourcing Vendors' Performance
Service-level agreements can help determine whether outsourcers are meeting metrics if your company plans to outsource long term, The Advisory Council says. Also, when replacing PCs, go for units that can handle software upgrades and pay back the investment; and prepare for the resurgence of B2B by getting systems in order now.
Oracle: Justice Failed To Make Its Case
Software vendor says in a filing that the government didn't prove its proposed acquisition of PeopleSoft would reduce competition. The Justice Department, however, cites substantial anti-competitive effects from an acquisition.
Networks: Mature Management Tools Provide Returns
Swinerton is using automated network tools 'to leverage our people because people are very expensive,' IT director Mathews says. 'A lot of these tools allow us to do more with the people we have.'