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It sounds daunting, but performance management is not as complicated as you think - provided you have the right tools in place. We highlight three companies that have made performance management a central part of their call centers.
Expensive, dysfunctional integration stymies efforts to gain full value from generations of investment in application systems. By supporting end-to-end business processes, a service-oriented architecture (SOA) promises to bridge foreign software lands.
Siebel Pharma Field Analytics Builds On Top Of Siebel Analytics 7.7 software and gives sales people offline analytical tools that can offer insight into physician prescription trends and information on call effectiveness.
2021 State of ITOps and SecOps ReportThis new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!