Here's A Twist: Workers In India Fear Outsourcing
There's an old Dilbert cartoon in which the pointy-haired boss is asked if he believes in irony. His reply: "No, I send my shirts to a service." If you don't believe in irony, here's a story that will convert you. It's about a group of workers in India that's holding protests against...outsourcing.
Outsourcing Tracker: Unhappy Customer Sues IBM
I've predicted before that failed outsourcing contracts will become commonplace enough that we'll find more and more companies dumping their outsourcers. The last example, cited just nine days ago, was Diebold dumping Deloitte Consulting.
VoIP Difficulties Don't Seem To Improve
Back in October 1998, I co-wrote a cover story for Network Computing on VoIP in the enterprise, introducing the technology to our readers and describing some of the deployment challenges that admins should watch for. What's interesting is that every time I've gone back and reread that article, I've expected to find it completely outdated, with most of the early problems resolved and newer challenges in place. But instead I keep
A tangle of distributed, decentralized and multishore operations requires CIOs to develop a global vision that includes global standards and metrics. Issues such as where to locate and protect data become that much more challenging in a global enterprise
Europe Falling Short Of Tech Investment Goals
A recent report by the European Commission says investment by EU member states in Information & Communication Technologies (ICT) research and job-creation efforts is falling short. According to the press release that accompanied the report last week, "Europe continues to lag behind its competitors, investing about half as much as the US." Furthermore, "ICT [invest
India's Outsourcers Go A Step Further To Ensure Data Security
A concern often raised about offshore outsourcing is data security. The fear is that it may be hard to keep a handle on sensitive customer records if they're stored in servers in far-flung parts of the world like India. In fact, it seems like there are many more security breaches in the United States than offshore--the most recent case in point being the theft of info on 26 million veterans. Still, India's ou
Chinks In Outsourcing's Armor
When Diebold Inc. announced Wednesday that it will take over--or more precisely, take back--an Oracle ERP implementation and some additional IT-related functions, resulting in a financial charge and an end to its contract with Deloitte Consulting, it didn't explicitly point fingers or assign blame.
Tech Workers Of The World Unite! Or Not
Efforts to unionize IT workers have, to date, pretty much fallen flat. Despite the growth in perceived job threats like offshore outsourcing, automation, and H-1B visa workers, tech pros aren't rushing out to get union cards. Some fear that unionizing IT will result in even more jobs going offshore as companies look for ways to circumvent collective bargaining. One trade union thinks it has an answer for that.
What Does Microsoft Have That Google And Yahoo Lack?
There are dozens of valid answers to this question. Some are probably quite funny. The one that interests me at the moment: a chief privacy officer.
Microsoft has one, Peter Cullen. Google and Yahoo don't.
Google said yesterday it wanted to be more transparent. It would also do well to be more a
India's Wage Inflation May Have Outsourcers Looking At Des Moines Over Delhi
Today I met with TCS CEO S. Ramadorai at the company's London offices across the street from Buckingham Palace. Not a bad location if you want to create the impression you're in business for the long haul. TCS, with quarter after quarter of double-digit gains in revenue and profits, clearly is. But there's one thing that could derail the $3 billion company's plans to become a $10 billion company by 2012. It could also put the whole offshore equation in doubt.