Stop Identity Theft; Send Your Data Offshore
Opponents of offshore outsourcing are quick to seize on events that show the practice in a risky light. Their most recent exhibit A: a British tabloid reporter arranged to illegally purchase sensitive customer data from an Indian business-process-outsourcing worker for about $5.00 per name. Yet here in the United States, we don't need to go to such lengths to obtain the raw material for identity theft--we can just wait for it to
Carlson CEO Sets Example for Execs Who Send IT Work Offshore
Eliminating jobs through outsourcing and offshoring can be a difficult decision for any business executive, so the temptation to downplay such moves is understandable. Who wants to end up on Lou Dobbs as an "Exporter of America?"
But the fact is, outsourcing is taking a bum rap in part because executives won't talk about it--not even its upsides.
MSN's Gag Order
Fresh off its controversial flip-flopping on support for a gay-rights bill in Washington state comes a news report that Microsoft is cooperating with the Chinese government to censor users of the MSN Spaces section of its MSN China Web portal.
Effective BPO Deals Require Partnering
Business process outsourcing is about more than just saving money. Sure, a good services agreement from a reputable provider should yield cost savings around billing, HR administration, accounting or whichever process your company has handed off to a third party. But most buyers of BPO services are getting much more than that, a new survey shows.
Outsourcing And The End Of Emerging Markets
If American IT workers are having a tough time competing against their Indian counterparts, what's going to happen when emerging, even-lower-wage countries like Vietnam get into the offshoring game? The answer, in fact, bodes well for U.S. technologists.
How Are You With the "R" Word?
Our current slate of lead feature stories all deal with the CIO's relationships and changing roles within the broader organization. We all know those relationships have been, how should we say, tested recently.