My Theory Of IT Reach
If you're implementing an IT solution and it doesn't increase the human or functional 'universality,' you're investing in the past.
How To Scare Off Your Best IT People
We put so much effort into our communications with customers, yet we spend comparatively little time communicating to "our most important resource."
Problems I'd Like Disney's New Tech To Solve
Disney's new vacation management system could improve the park experience and boost sales and loyalty, or it could create bad feelings with princesses whose parents don’t pay top rates.
CES 2013: What We Want To See
Forget 500-inch, green smart 3-D TVs. Here are a few exciting new trends I'll be examining at this year's Consumer Electronics Show.