Zoho is increasing the functions available in its CRM suite in an effort to be the all-in-one "operating system for business" that pulls together social media, user feedback, support ticket tracking, and other customer-based actions.
A study of Uber drivers finds that the company's algorithms amount to managerial control. However, it's not clear whether Uber's arrangement with its drivers can be applied to other organizations, including IT-oriented industries.
Atos, the supplier of IT systems to the 2016 Summer Olympics, has been testing its technology for 200,000 hours before the games begin this week. Like many other businesses, Atros and the Olympics are relying on cloud services to insure information delivery.
We've identified seven key innovations being integrated into data centers to further expand capabilities -- or to provide vastly improved efficiencies in terms of energy consumption. Here's what you need to know.
An Adaptiva survey finds businesses of all sizes are slowly migrating to Windows 10, but the update isn't adding any particular degree of urgency. The survey also found that while many IT professionals like some of the features, moving to the OS isn't a priority.
In his role as EVP and Chief Marketing Officer at HCL Technologies, Matt Preschern knew he needed to collaborate with his CIO in order to move forward a big customer engagement project. Here, he shares how they did it, and provides three steps any IT leader can use to form a productive bond with his or her company's CIO.
Building hardware and writing software for IoT is the same as doing so for any sort of system. It requires a fair bit of good design practice, as well as common sense. Here are 10 tips to help you on the road to getting IoT right for users and IT.
2017 State of IT ReportIn today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.