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What DataSift Customer Sentiment Analysis Shows
In this video chat from our latest episode of Valley View, we talk with DataSift CEO Rob Bailey about what differentiates his customer sentiment analysis tools.
Mobile Threats Are Increasing But Are Still Nothing Compared To PC Crime
The latest Symantec Internet Security Threat Report describes a dangerous world where threats involving mobile computing, such as identity theft and malware, are increasing, but still a small minority of the total.
5 Tips For Handling Complaints On Social Media
Here's advice on how small and midsize businesses can handle negative customer feedback on social platforms without becoming overwhelmed.
LinkedIn iPad App: Plenty To Like
LinkedIn's new application for the Apple iPad serves as a hub for
business connections, news, and social networking in one slick, though not perfect, package.
Which Social Network Makes The Most Business Sense?
Facebook? Twitter? Google+? Pinterest? Here's how to ensure you dedicate resources to the right platforms for your business.
Facebook Blesses Adobe Social Marketing Apps
Adobe earns credit for the way it makes use of Facebook APIs for Pages, Ads, Apps, and Insights, becoming the first company to win badges in all four areas of Facebook's Preferred Marketing Developer program.
Box Updates API, Adds iPhone, iPad Partners
With streamlined API and account integration with partner apps, Box tries to boost developer ecosystem, strengthen position compared to new rival Google Drive.
Yammer Update Emphasizes Enterprise, Cloud Search
Enterprise social network expands search functionality to include activity feeds from applications, including those in the cloud, and adds premium groups for departmental signups.
Social Dynamx Social Software Targets Call Centers
Social customer care tool aims at large-scale contact center operations, claims big customers like Dish Networks and Time Warner Cable.
Google Docs Parts Hidden In iOS GMail App
It looks like it was left in by accident, but the iOS GMail app has very limited support for Google Docs. We could create and edit word processing and spreadsheet documents on an iPad and iPhone, but only the text of the documents was editable.
Bazaarvoice Adds SAP, Salesforce.com Integration
Social comments, ratings, and reviews tool will provide real-time feeds for service and support.
A BrainYard Experiment: Let's Have A Social Conversation
As editor of the BrainYard, a news site about social collaboration in the enterprise, I know I'm supposed to be an expert on this--but how do I get you, the reader, to talk more on and about this website?
Gamification Boosts Employee Health Behavior, Blue Shield Argues
Blue Shield of California finds social apps and rewards engage its
employees in wellness programs, sees potential for its insurance
customers.
How To Create Personalized Dashboards With Android Tablet Widgets
Android, unlike iOS, can display on home screens widgets that update live data. The Evernote, Google Voice, Twitter, and Facebook widgets can tell you a lot without you ever having to touch the screen.
Scrybe Extends Social Desktop To Browsers, Smartphones
Scrybe's Convo (formerly Convofy) adds options while continuing to promote an Adobe Air interface to its enterprise social network.
Casino Company Gambles On Gamification
National casino chain Boyd Gaming uses Gigya's gamification platform to keep players hooked on its loyalty program.
Kana Bolsters Customer Support With Social Tools
Online service specialist aims to help companies improve customer support by turning social listening and engagement into action.
5 Most Taxing Enterprise Social Networking Tasks
With federal tax day looming, here's a look at the challenges that will wear you thin when integrating social and business strategies.
Moxie Tightens Integration With Salesforce For Easier Mashups
Moxie's chat and email services services now will be available through the Salesforce AppExchange, while ServiceCloud users will be able to tap the Moxie knowledge base.
Yammer Drums Up Tight Microsoft Office Integration
Purchase of OneDrum adds file sync and collaborative editing of Office documents with no need for plugins.
Citrix Buys Podio For Go-To Social Collaboration
Social startup Podio brings its tools for organizing projects, and work in general, to GoToMeeting company.
Wavii: New Kind Of News Gatherer
Wavii, a new breed of aggregator, gives you news feeds culled from across the Web, from sources far beyond Google News. It also understands your interests and summarizes results.
Many Doctors Don't Take Social Media Beyond Marketing
U.S. healthcare providers should learn from their overseas colleagues who use social networking to improve care management, engage patients, and communicate with other doctors, CSC report finds.
Atlassian Streamlines Its Confluence Enterprise Wiki
Enterprise wiki software adds faster commenting and content discovery, playing a bit of catch-up with rivals.
Facebook Captures Instagram
Facebook shells out a reported $1 billion to expand its mobile presence and assure that it remains competitive in photo sharing.
Exo Goes Freemium With Social Intranet Portal
Cloud Workspaces promises a Yammer-like social collaboration service, free to get started with, but backed by mature Java portal technology.
Google CEO Larry Page Touts First-Year Accomplishments
Google boss also justifies the hard choices he had to make to keep the company focused.
If Bono Loves Dropbox, Shouldn't You?
'Bring your own cloud' is coming to an enterprise near you. It's time for CIOs to study their options.
RIM's BlackBerry Fusion Adds Management For iOS, Android
RIM, known for strong device security and management, has come out with new console software that manages iOS and Android devices as well as its own BlackBerry and PlayBook.
Why CIOs Must Be More Social
Kimberly Clark CIO Ramon Baez makes Top 25 Most Social CIOs list, explains why it's important to burst the corporate cocoon.
Yahoo Cuts At Least 2,000 Jobs In Restructuring
Yahoo CEO Scott Thompson says company needs to become more nimble to respond quickly to user and advertiser needs.
5 Social Media Metrics That Matter Now
As your business gets more social-savvy, strengthen your metrics strategy. Here's how.
White House Seeks Summer Jobs Apps
Code Sprint contest challenges developers to build job search apps for young people.
The BrainYard Wins Best of the Web Award
InformationWeek's social business website was recognized as best new online B2B publication by min Online.
Salesforce.com's Social Enterprise Emphasizes 'Customer' In CRM
Salesforce.com cofounder Parker Harris discusses why the company has moved past its Cloud 2 mantra, with acquisitions like Heroku and Radian6 enabling even tighter customer relationships for the enterprise.
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The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
2021 Top Enterprise IT TrendsWe've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
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