Profile of David F CarrEditor, InformationWeek Government/Healthcare
Member Since: 11/15/2013
News & Commentary Posts: 834
David F. Carr oversees InformationWeek's coverage of government and healthcare IT. He previously led coverage of social business and education technologies and continues to contribute in those areas. He is the editor of Social Collaboration for Dummies (Wiley, Oct. 2013) and was the social business track chair for UBM's E2 conference in 2012 and 2013. He is a frequent speaker and panel moderator at industry events. David is a former Technology Editor of Baseline Magazine and Internet World magazine and has freelanced for publications including CIO Magazine, CIO Insight, and Defense Systems. He has also worked as a web consultant and is the author of several WordPress plugins, including Facebook Tab Manager and RSVPMaker. David works from a home office in Coral Springs, Florida. Contact him at firstname.lastname@example.org follow him at @davidfcarr.
Articles by David F Carr
posted in March 2011
Competitors say there is growing interest in technology that lets sales, service, and marketing professionals monitor and respond to social media comments.
Taleo Learn is being used by employee groups within the operator of retirement communities to train and educate each other.
Jeff Schick, IBM's vice president of social software, gives a tour of the company's various social media applications and how he uses activity streams and communities throughout the day.
Radian6 makes tools to monitor and analyze comments from 150 million websites, social media sites, blogs, and discussion forums.
A version of an "Are you sure?" button called Secure Profiles is designed to prevent employee mistakes and misfires from ruining a company's reputation.
Facebook-style interaction adds the missing link to enterprise voice and video integration.
Facebook, Twitter, and other social channels are changing the way companies interact with customers, says Alex Dayon, executive VP of customer relationship management at Salesforce.com.
The company's sales prospecting and lead qualifying tools can be embedded in several leading CRM tools, including Salesforce.com, Oracle, SAP, Microsoft CRM, and SugarCRM.
Seeking to deepen contextual BI, Panorama Software's Necto enables team sharing of analysis and also analyzes every user's connection to information.
The browser-based, cloud service groups messages into channels established around teams, departments, and initiatives.
Using dating sites like Match.com as a model, the e-procurement network makes it easier for companies to find and qualify suppliers and vice versa.
Jon Ferrara, the co-founder of Goldmine, describes how Nimble Contacts unifies communications streams such as email, Facebook, LinkedIn, Twitter, and Google Calendar in a Web-based dashboard for sales and customer service people.
The client plug-ins for Microsoft Outlook or Lotus Notes display sidebars and tabs for viewing enterprise collaboration content, reducing the need to send email attachments and cutting storage costs.