Profile of David F CarrEditor, InformationWeek Government/Healthcare
Member Since: 11/15/2013
News & Commentary Posts: 834
David F. Carr oversees InformationWeek's coverage of government and healthcare IT. He previously led coverage of social business and education technologies and continues to contribute in those areas. He is the editor of Social Collaboration for Dummies (Wiley, Oct. 2013) and was the social business track chair for UBM's E2 conference in 2012 and 2013. He is a frequent speaker and panel moderator at industry events. David is a former Technology Editor of Baseline Magazine and Internet World magazine and has freelanced for publications including CIO Magazine, CIO Insight, and Defense Systems. He has also worked as a web consultant and is the author of several WordPress plugins, including Facebook Tab Manager and RSVPMaker. David works from a home office in Coral Springs, Florida. Contact him at [email protected]and follow him at @davidfcarr.
Articles by David F Carr
posted in August 2011
Service and support agents will be able to launch Citrx remote support utility from within Salesforce Service Cloud, log support sessions.
Unveiled at Salesforce.com's Dreamforce event, SMB lead-generation software now identifies prospect profiles, provides social media publishing.
Facebook, Google have already backed the OAuth 2.0 authentication scheme. What's holding up this "valet key" for social data?
WiseWindow begins distributing sentiment data for consumer stocks such as airlines as a Bloomberg data feed. Here's how one quant applied the data.
Picks up startup that adds a social collaboration sidebar to Microsoft Office documents--to counter Jive's acquisition of OffiSync.
Native mobile clients for iPhone, Android, and BlackBerry deliver access to all major features of IBM enterprise social tools.
United Capital investment firm tests Salesforce integration with virtual private cloud for file management service.
Check out the early leaders in the race for best internal social communication tools.
Jive wants to use public offering to propel itself to enterprise social media greatness, but doesn't expect to make a profit for the foreseeable future.
Ford Social Media Director Scott Monty shares early customer reactions, and some business wishes, related to Ford's unique brand page on Google+.
Platform for managing online and social contacts emphasizes business needs related to product and service development.
Rob Tarkoff joins the private social network specialist from overseeing collaboration and digital experience products at Adobe.
Sococo's virtual office space helps co-workers "see" each other with simple icons. Is this just enough virtual reality to help your team?
By embracing OAuth 2.0, Activity Streams, and other specifications, OpenSocial could become the top enterprise social software integration standard.
By monitoring customer tech support queries, nanoRep builds a knowledge base that can provide answers to a high percentage of them. One customer reports achieving a 90% to 95% hit rate.
Where other enterprise social networks start in sales and marketing, Saba Software starts with people-centric functions.
Fresno Pacific University deploys Salesforce.com social software on departmental basis, nixes wall-to-wall rollout.
Social apps and projects require a different vocabulary and toolset than traditional app development, says Gartner's Ray Valdes.
Even if you can't pinpoint ROI, most executives will recognize if social software improves operations and corporate performance, says John Hagel of Deloitte's Center for the Edge.
As financial advisors get clarification on compliance rules for social media, Socialware's business grows.
Cable network's regional websites use Gigya's social widgets and Awareness' social media management to score with sports fans.
To build a collaborative business for creative professionals and their clients, Blur Group stitched together cloud and open source technologies.
Clarizen says its software-as-a-service tools can help plan your workday, not just your projects.
Blue Jeans Network offers cloud videoconferencing with Skype link at pennies per minute. Here's a look at one beta tester's experience.
LiveChat's support service Facebook integration provides service reps with a customer's name, email, and a snapshot of their identity.
Tripod and Angelfire customers once had to wait months for a response to a support query. Now they even have a number they can call.
Tools to help enterprises sift through mountains of unstructured data to find nuggets of useful information are still immature, says Deloitte expert.
Blogs, wikis gain role in corporate intranets, but few enterprises have a Facebook-style or Twitter-like home page, survey shows.
Crowd Factory CEO Sanjay Dholakia explains how to apply and measure social interactions across all marketing channels.
Jive, Salesforce.com, and Lithium at the head of the pack, but the research firm says enterprise use still experimental.
Mobile device makers uses Telligent social platform to build Web community to collaborate on product development.
Web-based software for encouraging innovation captures GE Healthcare unit as an early customer.
After delays and premature announcements, app released to take advantage of both cameras on iPad2.
New lightweight user interface lets more employees collaborate on customer service issues--without requiring per-seat fee for the full version.
With offices spread across Australia, Asia, and Europe, here's why one CIO needed more than just enterprise social media software.