Profile of Crystal BedellTechnology Writer
News & Commentary Posts: 2
Crystal Bedell is a freelance writer specializing in B2B technology. She's been creating thought leadership content for IT media companies and technology providers since 2008. Prior to that, she worked for TechTarget where she was the editor of SearchSecurity.com for eight years.
Crystal is the author of thousands of articles, white papers, and case studies, as well as six books, including Definitive Guide to Next-generation Fraud Prevention and Security Delivery Platforms for Dummies, which she co-authored with Steve Piper.
Crystal is based in the Pacific Northwest. When she's not writing about technology, she enjoys reading, writing poetry, and spending time outdoors with her family.
Articles by Crystal Bedell
Despite the positive market forecasts, a closer look at RPA brings to light challenges that indicate the technology is still in its infancy.
Customer self-service is ready to take the next step toward customer-led service, where enterprises are supporting requests from bots as often as from people.