Profile of Jonathan FeldmanCIO, City of Asheville, NC
News & Commentary Posts: 252
Jonathan Feldman is Chief Information Officer for the City of Asheville, North Carolina, where his business background and work as an InformationWeek columnist have helped him to innovate in government through better practices in business technology, process, and human resources management. Asheville is a rapidly growing and popular city; it has been named a Fodor top travel destination, and is the site of many new breweries, including New Belgium's east coast expansion. During Jonathan's leadership, the City has been recognized nationally and internationally (including the International Economic Development Council New Media, Government Innovation Grant, and the GMIS Best Practices awards) for improving services to citizens and reducing expenses through new practices and technology. He is active in the IT, startup and open data communities, was named a "Top 100 CIO to follow" by the Huffington Post, and is a co-author of Code For America's book, Beyond Transparency. Learn more about Jonathan at Feldman.org.
Articles by Jonathan Feldman
Jonathan Feldman, CIO of the City of Asheville, N.C., responds to some of the many questions elicited by his earlier column "Why It's Time To Say Goodbye To IT."
Columbia University researchers made headlines by defeating Google and Facebook CAPTCHAs through artificial intelligence, but the real fraud for enterprises happens via cheap labor, not AI.
Is IT at your organization a valued component of the business, or is it headed for the tar pits of extinction?
Making quality data available to decision-makers across the organization is our job as IT professionals. Jonathan Feldman, CIO of the City of Asheville, NC, tells us why IT must find ways to prevent data from disappearing into corporate silos, never to be seen, shared, or acted upon.
Be the kind of IT leader who gives the "gift of accomplishment" early and often, and you'll retain your best staff.
Don't keep legacy systems around. They introduce hidden risk to your organization. Jonathan Feldman, CIO for the City of Asheville, N.C., offers firsthand advice on how to land that plane before it crashes.
Pushing software updates creates big problems for the enterprise, and CIOs need to use their purchasing clout and register their displeasure.
It's easier than ever to send a corporate email -- and that's a huge problem. Misleading and meandering messages often clog corporate inboxes and lead to poor communication among colleagues. Here's a look at five common email mistakes and ways to fix them.
Business technology is in transition. Make sure your next CIO can rise to the challenge.
A modest proposal for eliminating IT and making something better.
Knowing what drives away your best IT workers offers clues about how to retain them.
Three common mistakes first-time IT leaders make can freak out staff, get in the way of proving yourself, and ultimately cause you to fail. Here's how to dodge them.
Private enterprise WiFi arose during the time of strong network perimeters and weak internal security. It's now time to rethink.
Accenture and Forrester reveal an obvious path to digital success, yet also show how businesses are failing to take care of the basics.
Most enterprise IT departments are missing a key ingredient in their recipe for success, and they won't have it until there's a shift in how IT is organized.
Not doing any user experience testing on your enterprise apps? Do it now. Want to make sure your apps are successfully used by your employees? Consider applying usability analytics to your evaluation process. Here's how.
If IT can't get the resources you see IT needs, you need to take a hard look at why. Does the CEO undervalue IT, or is IT just not valuable to your organization?
Digital transformation means significant and sweeping organizational change. It is not something that will be led by IT, it is not something that a chief digital officer can do alone. It requires culture change, and lots of it.
Innovation is change, and change is hard, but there are ways to ease the necessary evil of progress.
Under-investing in technology likely means you can't achieve your business transformation goals and you're probably overspending somewhere else.
Social Media enhances learning, develops needed contacts, speeds problem-solving, and helps you create business transformation.
Are there still doubters in your IT organization when it comes to cloud computing? It's not unusual. Here are more tips to help overcome that doubt.
"Going digital" is pointless if your digital products don't resonate with users.
Don't force people into cloud scenarios they fear. Here are some ways to win them over first.
Some steps, like being honest about your preferences, might take some getting used to.
Without great ops, you have no credibility for innovation efforts.
Zimmer Holdings had to go back to basics in its journey toward becoming a more digital business.
Marketing pros and the technologists who support them are killing us with irrelevancy and no opt-in. Quit it, or risk the black hole.
Two shifts have rocked the IT world: speed and constant upgrades. Factor those in or your budgets won't address reality.
Your "convenient" enterprise forms are killing me. We need new approaches and more communications.
Cyber criminals will never go away. Instead of looking for a silver bullet, be proactive, interactive, and focus on reducing risk.
Let's move past 1990s regulations and preconceived notions about net neutrality and focus on modern ways to prevent anti-competitive behavior.
Microsoft and Google have turned up the heat on the cloud storage vendors. Time for them to respond.
Putting data encryption solely into the hands of government employees won't prevent bad things from happening -- and it might encourage wrongdoing.
From cloud brokering to talent management, these conclusions will keep cloud decisions focused on business needs.
Can IT teams deliver the innovation companies need? Our IT Perception Survey reveals many doubters.
At Interop New York, I'll reveal some secrets about getting to -- and staying in -- the CIO's chair.
Do you know the ins and outs of cloud software stacks and security? Got the finesse to break through cultural resistance? Then you may have found your next career.
I put my money where my mouth is with cloud DR, and it not only benefited my organization but also earned us a prestigious award.
The Hatfields say consumers will suffer if we prioritize Net traffic. The McCoys say we're headed for communism if we don't. They're both wrong: The problem is lack of broadband competition, not lack of openness and equality.
The nature of pay-as-you-go makes the cost calculation seem easy. It's not, but it is more critical than ever
We must move beyond net neutrality sniping and wonky arguments. It's time to focus on ways to improve US telecom service.
IT teams wary of public cloud often discount its value in disaster recovery. That does a disservice to the business.
Marketing isn't just the CMO's job. Getting directly involved with customer engagement is necessary for your IT career and your company's success, experts at Authority 2014 explained.
Target's new CIO, Bob DeRodes, faces tough challenges as he upgrades information security processes. Here's my armchair quarterback advice.
With all due respect to GM's Randy Mott, doing most IT work in-house and outside the cloud isn't a winning strategy.
More than half of PMOs now take a DevOps approach, according to the 2014 InformationWeek Project Management Survey. But just 10% use metrics to decide when to kill projects.
After Obama administration announces plans to give up US control of ICANN, political partisans howl. But international governance makes sense.
You want to be a CIO? The road to the top isn't about what you want. It's about fulfilling the expectations of your boss and peers.
Simmer down, Net neutrality doomsayers. We can expect carriers to experiment with traffic impairment, but we can also expect them to fail.
When enterprise infrastructure gurus say no to progress, business people will find a way around the roadblock. At many companies, this way will be PaaS.
Want a faster, better, cheaper, more available Internet? Painful Net neutrality regulations won’t help. Competition will.
Competition, not massive regulation, is the best way to make the Internet open.
An emergency preparedness drill brought out the best in my IT team. What were your best moments?
IT organizations are apt to react as badly to the 21st century's PC as they did to the 20th century's PC. Help them get over it.
Requiring customers to use a specific kind of technology to access your website or web apps is 1990s thinking.
Business management author Larry Winget urges IT leaders to stop whining and deal with more matters themselves.
At the recent Fusion conference, plenty of folks were challenging the IT status quo, and that's a good thing.
The IT Infrastructure Library, or ITIL, gets a new caretaker in January. Here's what joint venture Axelos has planned for the best practices.
"Peace Corps for Geeks" offers crucial lessons in customer service, continuous improvement and workplace engagement.
We work in the most transformative profession of our day. Despite the deep dysfunction in most organizations, we have no business being disgruntled.
At first, shuttered government websites smacked of political statement to me. Four other factors apply -- but none of them explain the decision to shut off the Panda Cam.
Apple's hacked fingerprint reader serves as a reminder to enterprise users: Be cautious about which two-factor mechanism you use.
Before you pull your files over a perceived security threat, ask yourself: How are you using the cloud file sharing service?
Yes, our organization is heavily invested in Microsoft products, but here's why the CEO's exit won't keep me up at night.
Facebook continues to make consumer inroads, yet the social networking site makes 'real business' uncomfortable. Time to adjust.
IT touches more customers every day, which means IT staffs need people with emotional intelligence. IT chiefs must lead by example.
Nobody will win if IT and business leaders continue playing Mortal Kombat. Let's step back and redefine our roles.
Most of us can't simply turn off email during a vacation, but there's a practical way to get away from it while trying to unwind.
Back from this year's World Domination Summit, I ponder why finding work happiness -- a prerequisite for innovation -- is so dang hard.
Put on your own oxygen mask before assisting your company or organization.
The keys to motivated workers are resources, clear priorities and feedback. So before worrying about gamification, let's focus on organizational fundamentals.
Recent research suggests that only 30% of workers are fully engaged in their job. We can't fix corporate dysfunction until we break down bureaucracy and do right by our employees.
PRISM shows companies can't assume their data is safe in the hands of commercial providers.
Improving the way government shares data will make it more efficient -- if IT commits to getting that work done.
If you have C-suite aspirations, consider these four pieces of advice from the school of hard knocks.
San Francisco Giants' CIO Bill Schlough gives winning advice to InformationWeek CIO Summit attendees at Interop. If your CEO doesn't "get" IT value, lead by example, he says.
The 5 job factors that matter most to IT executives have nothing to do with compensation. Are you ready to deliver?
Respondents to our IT Spending Priorities Survey say they're playing catch-up.
Leaders and staffers alike had better stay focused on helping out, no matter what that looks like.
Our 2013 IT Salary Survey shows most employers don't care that much about your fitness. But you should, if you want to do your job better.
IT as you know it is not long for this world. Take these small steps to move out of the fearful realm of problems and into the realm of solutions.
The email brouhaha that erupted at Harvard recently did not meet my definition of spying. If your company monitors, do it with reasonable cause.
In our discussion of IT ageism, many IT pros say they feel caught in a hiring trap. Don't wait for some big, slow and stupid organization to snap you up.
Can you run that old ERP system on AWS? Yes, and it just may save you money.
There is bona fide ageism and there is failure to learn new skills in a constantly changing field. Let's not confuse the two.
Cloud naysayers will insist that this incident shows why we should never use the cloud. Give me a break.
When it comes to creating IT job satisfaction, it's not what CIOs and other IT leaders say. It's what they do.
Sometimes we in IT act as our own worst enemy. IT leaders must study these mistakes with brutal honesty.
The company formerly known as RIM can't just copy the same things Apple and Google did to steal the top spot.
Pointing to startup failures is a lame excuse for clinging to the status quo and mediocrity in an IT organization.
Government 2.0 is about more than social media. It requires throwing out outdated processes and adopting new models of success.
We put so much effort into our communications with customers, yet we spend comparatively little time communicating to "our most important resource."
Email overload is a symptom of larger management dysfunctions.
Why are your employees spending so much time covering themselves for every little thing?
When it comes to managing the email onslaught, we have met the enemy, and he is us. Needed now: Willpower.
When your CEO or CFO asks you to be a rainmaker, it's a call for help. Wrap it all in context and respond in a holistic way.
Competing vendors who come at CIOs with a "more secure" file sync solution are missing the point.
The risks of starting a PMO have never been greater, new research shows. After years of observing project management, I agree.
We IT leaders say we believe in the new ways. But we won't survive if our actions don't match our words.
Those in the spy business know that people in financial trouble are more vulnerable to blackmail and bribery. So are you.