Profile of Mary Hayes Weier
News & Commentary Posts: 631
Articles by Mary Hayes Weier
posted in December 2006
L.L. Bean, QVC, and Apple also scored high, while the top 10 worst sites for customer satisfaction included Costco, CompUSA, Toys "R" Us, Macy's, and Wal-Mart.
Shopping for holiday gifts online sure seemed the perfect panacea. No crowds, no squinting down cluttered aisles, no jerk who just took that parking space I had my eye on. But even online, it's beginning to look a lot like Christmas shopping in the bricks-and-mortar world. In other words, lost time, difficulty finding what you want, questionable customer service, and just general annoyance.
One of the biggest turnoffs to Oracle, says Sport Chalet CFO Howard Kaminsky, was the lack of integration between Oracle financial applications and the retail apps of Retek, which it acquired about 18 months ago.
SAP plans to win more small and midsize business, and get businesses of all sizes to build their environments on its SOA-oriented NetWeaver platform.
Most recovered from their gaffes, including Wal-Mart. But the pressure to pump up the dazzle on sites has added complexity.