Profile of Tony Kontzer

News & Commentary Posts: 589

Articles by Tony Kontzer

Capital One: DevOps at Its Core

11/30/2017
Financial services firm Capital One is committed to using DevOps, and the approach is working.
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DevOps Benefits Shine Through at Summit

11/21/2017
Real-world DevOps implementers highlight how varied organizations discovered benefits from DevOps, even if they had to clear some hurdles on the path to success.
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DevOps Turns Kaiser Permanente from Cranky to Capable

11/14/2017
Transforming software development at a large healthcare company isn't easy, but realistic goals, tenacity, and a special attention to organizational culture helped Alice Raia and her team succeed.
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Considering SDN? Adopt Chaos Monkey

3/18/2014
Enterprises can take a page from Google's playbook by focusing on application resiliency and forgetting about the hardware, says networking expert and Interop speaker Ivan Pepelnjak.
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Managing Real-Time Applications On The Network

3/10/2014
A policy-driven approach is key to making sure video and audio traffic doesn't clog up your network and affect performance of mission-critical apps.
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Cloud Service Reins In Shadow IT

10/4/2013
With its application analytics service, Netskope aims to help companies control rogue use of cloud applications by employees.
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Salesnet Debuts Update For On-Demand CRM Apps

2/16/2006
New lead management and campaign management tools and an enhanced document library are among 250 new features.
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NetApp Introduces Tape-Emulating Disk Storage

2/7/2006
New system incorporates DataFort data encryption technology acquired through last year's Decru buyout.
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Better Late Than Never? SAP Spices Up On-Demand CRM

2/3/2006

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SAP Offers On-Demand CRM

2/2/2006
SAP takes a different approach from its on-demand competitors by running applications on servers dedicated to individual customers.
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Sabre Locks Up US Airways Fares For Five Years

2/2/2006
Airline says it will stop investing in development of its own corporate booking portal.
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VC Deal Signals Turbulence Ahead For Airlines' Legacy IT

1/27/2006

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Salesforce AppExchange Just Became A Bit More Useful

1/20/2006

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Salesforce.com Brings Big Names Into New Apps Marketplace

1/17/2006
Adobe, Business Objects, and Skype will offer their applications through Salesforce's new AppExchange site.
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Getting To The Jet On Time

1/17/2006

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Bank Is The Latest Data Loser

1/17/2006

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People's Bank Is Latest To Lose Customer Data

1/12/2006
Backup tape with data on 90,000 customers lost in transit to credit reporting bureau.
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Indianapolis International Airport Takes Step Toward Registered Traveler Program

1/10/2006
Transportation Security Administration guidelines for the program are due Jan. 20.
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United Airlines Computer Snafu Being Investigated

1/4/2006
Reservation and passenger-processing system outage left struggling airline unable to sell tickets for four hours.
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More Women Are Tuning In To Podcasts

12/27/2005
But the number of people who have ever listened to a podcast remains small, according to just-released survey results.
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Salesforce.com Outage Inconveniences Customers

12/21/2005
Database glitch a reminder that users of on-demand systems should make backup plans.
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Data-Recovery Technology Arrives For SMBs

12/14/2005
Unitrends appliance provides disk-based backup capabilities and data restoration software
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On-Demand Startup Looks To Simplify Business Travel Booking

12/14/2005
Rearden Commerce hopes deal with WorldTravel is the first of many that will transform how employees purchase business services online
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Watching And Waiting Isn't Fun

12/12/2005

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Salesforce.com Readies App Testing System

12/12/2005
Sandbox tool will complement Salesforce's upcoming AppExchange on-demand application marketplace
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SugarCRM Expands Open-Source CRM Capabilities

12/8/2005
Features enhanced by the developer community include workflow management, campaign management, and the ability to convert E-mails into leads.
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Microsoft Makes Play For Enterprise With New CRM App

12/6/2005
Microsoft is hoping its desktop domination with Outlook and Office will provide Dynamics CRM 3.0 with an advantage over established CRM app vendors.
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Patent Reform Pending

12/5/2005

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Quantum Adds Security Capabilities To Tape Drives

12/5/2005
New data-access controls and encryption technology will help safeguard information on backup tapes such as those lost earlier this year in several highly publicized incidents.
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Feds Want More Airline Data--This Time To Control Epidemics

12/1/2005
CDC proposes creation of passenger database to warn travelers of potential outbreaks. But airlines are worried about the cost and privacy issues.
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Supreme Court To Hear eBay Patent-Infringement Appeal

11/28/2005
Case could set a precedent giving courts more flexibility for issuing patent-related injunctions
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Struggling Airlines Try Portals For Business Travelers

11/23/2005
Direct sales channel saves money but faces tough Web-based competition
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Search Referrals Skyrocketing For Shopping-Comparison Sites

11/22/2005
But identity-theft fears could dampen online holiday sales this year, a report says.
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Benioff Eyes Sales Spurt

11/21/2005

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Local Search Takes Off, Gets Funds

11/21/2005

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Q&A: Microsoft Touts New Ajax Tools

11/19/2005
InformationWeek talks to Microsoft Product Manager Brian Goldfarb about the trendy new Web technology called Ajax, and Microsoft's plans for tools to make Ajax development easier.
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Local Search Market Heating Up

11/17/2005
Local search companies such as Judy's Book and TrueLocal are finding a niche in Google's shadow
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Salesforce.com Shows No Signs Of Slowing Down

11/16/2005
Hosted CRM application vendor posts robust 3Q sales and profit growth, predicts more for next year
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RightNow Makes Play For Siebel Customers

11/16/2005
On-Demand CRM application provider offers six months of free service to Siebel defectors as Oracle acquisition draws closer
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Iowa State IT Students To Try Their Luck Against Hackers

11/15/2005
Competition is designed to give future IT professionals a taste of the real world of network security
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Who's Watching Whom?

11/15/2005

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PC Containing Consumer Credit Data Stolen

11/9/2005
TransUnion will review its data handling processes after loss of desktop system with information on more than 3,600 consumers
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Salesforce.com Hires Asia-Pacific CEO

11/9/2005
International sales efforts take on new importance as Salesforce competes with Oracle and its soon-to-be-acquired Siebel on-demand CRM applications.
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DOJ Probing Oracle Again, This Time Over Siebel

10/25/2005
Unlike PeopleSoft, this Justice Department investigation is unlikely to cause a long delay
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Siebel Bets On Analytics

10/24/2005

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Oracle's Phillips: Analytical Software Among The 'Hidden Jewels' Of The Siebel Deal

10/19/2005
Phillips also told the Siebel user group Oracle supports Siebel's current investment and architecture plans
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Oracle-Siebel Customers Have More Hopes Than Details On Post-Merger Plans

10/18/2005
Customers with heavy investments in both Oracle and Siebel say they have high hopes for the acquisition -- as well as fear of the unknown
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Siebel Pushes New Products, But Stays Quiet On Oracle Integration

10/17/2005
Siebel execs talked of big ideas like "customer-adaptive solutions" at the company's user conference. But many customers just want to know what Oracle's plans are for the CRM vendor.
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New Tool Makes Coordinating Travel Itineraries A Snap

10/14/2005
Provides a way for two travelers to spend as much time together as possible--or not.
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Sabre Lands Low-Fare Carrier's Airfares

10/14/2005
AirTran thinks selling seats through Sabre and Travelocity will give it an edge over low-cost rivals like Southwest and JetBlue.
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GE Snags Homeland Security Privacy Chief

9/29/2005
Hiring of Nuala O'Connor Kelly could signal GE's intent to make privacy a competitive differentiator.
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IT Project Delays Put Overstock.com On The Spot

9/23/2005
CIO Schwegman says IT team should have started Oracle project sooner.
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Push The Envelope, Says Capital One's CIO

9/20/2005
At the InformationWeek Fall Conference Tuesday, CIO Gregor Bailar encouraged attendees to be innovative with business technologies. And that means not discounting the potential of consumer technologies like the iPod.
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Hurricane Katrina Highlights Need For Electronic Medical Record-Keeping

9/19/2005
The storm destroyed medical records that were needed to give victims medical attention.
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Siebel Acquisition May Signal Death Of Traditional CRM

9/13/2005
Yet another market development is Salesforce.com's plan to expand beyond CRM with the launch of AppExchange. Developers can build components and then upload them to an open-source-like exchange, where other customers could pluck them for use in their own Salesforce environments.
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Siebel OnDemand Release Coincides With Oracle Acquisition

9/9/2005
The upgraded offering allows users of the CRM software to integrate with Lotus Notes E-mail.
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Cyber Crimefighters Are Losing The Battle

9/6/2005
While sitting in Monterey, Calif., watching a group of high-tech crime-fighting experts exchange work-related yarns, a confident feeling came over Tony Kontzer. "No way were the cyber bad guys gonna get to me here," he thought. But then reality set in.
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Collaboration Helps Nab Cybercriminals

9/2/2005
Victimized businesses need to fess up to law-enforcement agencies.
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FBI Reveals 16 More Suspects In Zotob Worm

8/29/2005
The FBI delivered the update during a speech to more than 650 cybersleuths gathered in Monterey, Calif., to share the latest tools and techniques for fighting high-tech crime.
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New York Spends $212M On Transit Security

8/26/2005
Contract winner Lockheed Martin plans an integrated technology environment
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New York Spends $212M To Protect Transit Systems From Terrorists

8/26/2005
The new system for protecting the city's subways, bridges, tunnels, and railroads will be built by Lockheed Martin. It'll include cameras that can swivel and zoom, software that triggers alerts, and an underground wireless network.
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Travelers Can Soon Book Trips From Microsoft Outlook

8/24/2005
The trend toward providing travelers with travel-booking desktop interfaces that link directly to reservation systems is expected to accelerate. Next up: booking trips from cell phones and PDAs.
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Video Games Make Youths Violent, Says Study

8/22/2005
Because of the new study, the American Psychological Association has drafted a resolution recommending a number of steps to reduce violence in video games.
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Salesforce.com Earnings Evidence Of A New CRM Power

8/17/2005
Company reports 77% revenue growth in its second quarter, in contrast to rival Siebel's fiscal woes.
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Customer Data: Ethical Collection Is As Important As Diligent Protection

8/16/2005

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Online Shoppers Growing Wary Of Sharing Data

8/15/2005
Most consumers want a personalized online experience, yet 63% are concerned that the personal data they provide may not be secure, according to a recent ChoiceStream survey.
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Newspapers Compete Harder For Online Ads

8/12/2005
Quigo's pay-per-click service helps newspapers go up against Google and Yahoo
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In-Flight Cell-Phone Use Closer To Technical Feasibility

8/10/2005
Qualcomm and Connexion, the Boeing unit that sells a system for in-flight Internet connectivity, have successfully tested cell-phone standards on a Boeing 737, and others are working on similar initiatives.
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U.S. Airlines Are Laggards On Wireless

8/3/2005
Many international carriers offer Internet access, a service not yet offered by domestic carriers. But United plans Wi-Fi for next year, and others are showing interest.
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New Rating System Aims To Take Mystery Out Of Open-Source Tools

8/1/2005
Carnegie Mellon University, Intel, and SpikeSource are developing a system to help IT departments determine which open-source tools they should be adopting.
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New CEO Hasn't Pulled Siebel From The Mire--Yet

7/29/2005

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Delta Seeks To Convert Browsers Into Buyers With Revamped Web Site

7/29/2005
The new site lets customers reserve a flight for 24 hours before purchasing.
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New CEO, Same Earnings Woes For Siebel

7/26/2005
CEO George Shaheen said the company is paying for its habit of allowing too many deals to slide to the end of the quarter. "Sometimes we land the plane too close to the end of the runway."
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EBay Gets Its Earnings Groove Back

7/22/2005

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FedEx Service To Send Alerts Of Delays

7/22/2005
Company's freight subsidiary to provide advance notice of shipment delays
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EBay Gets Its Earnings Groove Back

7/20/2005
The company announced record quarterly earnings on Wednesday, following a previous quarter marred by failing to meet expectations, complaints about rising merchant fees, and the perception that eBay wasn't doing enough to block fraud.
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FedEx Freight To Launch Advanced-Notification Service

7/20/2005
FedEx Freight in September will launch an advanced-notification service that pushes data on expected delivery hold-ups to business customers via a secure Web site.
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Microsoft Woos Spider-Man Into Xbox Fold

7/14/2005
Deal with Marvel Enterprises gives software company the rights to add Marvel characters to its massively multiplayer online games.
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Add A 'C' For Customer To That CIO Title

7/13/2005
Carlson's new CIO is also its chief customer technology officer--a job description that's been turning up at more businesses in recent months.
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Siebel Adds More Marketing Smarts To Its On-Demand CRM

6/15/2005
Siebel OnDemand CRM 8 was designed to include more of the capabilities of its traditional business software in its subscription-based service.
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Sirius Satellite Radio To Deliver Video And Data Next Year

6/13/2005
Technology developed by Sirius Satellite Radio will lead to new services such as music videos, stock reports, and news feeds beginning in the second half of 2006.
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Kiosk Use Growing Fast For Hotels And Airlines

6/10/2005
Fairmont is rolling out check-in kiosks at its properties and adding new services such as flight check-in, while other hoteliers are beefing up their existing kiosk deployments.
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CarsDirect Moves To Do More Business With Credit-Challenged Car Buyers

6/9/2005
Acquisition of 1-800 Communications expands CarsDirect's finance services capabilities.
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Automakers And Dealers Face Big CRM Challenge

6/8/2005
CRM tools that can serve both the big enterprise needs of automakers and dealers' small-business setups are nonexistent, and getting dealers to standardize on tools used by automakers is difficult.
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Don't You Forget About Me, Says Siebel Systems

6/6/2005
Two months after a bad financial report, Siebel is trying to build some buzz around its latest software release and is starting to talk about a Java-based, component-building technology it calls Nexus.
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Hilton To Travel Sites: Conform Or Else

6/3/2005
Hilton is imposing a set of rules that online travel sites must conform to if they want to continue selling the company's rooms.
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Shopping.com Purchase Could Boost EBay's Stagnant Growth

6/2/2005
The total number of unique visitors to eBay during April was up only 6% from a year earlier, whereas Shopping.com's unique visitor traffic grew 15% during the same period, according to market-research firm comScore Networks.
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On-Demand Software Service Helps Companies Manage Ideas

5/31/2005
Brightidea is launching an on-demand, subscription-based service for managing and tracking innovative ideas within a company.
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Salesforce.com Reports 'Blowout Quarter'

5/20/2005

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Salesforce.com Reports 'Blowout' Quarter

5/18/2005
It was clear during a conference call with analysts that CEO Marc Benioff relished the opportunity to point out his company's performance in comparison with Siebel's on-demand CRM service.
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CTOs From Microsoft, Sony, And Yahoo Say There's Lots To Fret About

5/18/2005
At a Silicon Valley dinner Tuesday night, chief technologists from Microsoft, Sony, and Yahoo lamented about the dangers of posting content online and the lack of technology standardization.
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Siemens To Introduce Next-Gen Call-Center Software

5/16/2005
By using IP telephony in their call centers, companies can better manage inbound contacts and keep agents informed of one another's activities.
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New Offering Tries To Fill In Gaps Left By Siebel, Salesforce.com

5/13/2005
Nsite product recognizes that a lot of what goes into making a sale never gets connected to CRM systems.
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Sabre's GetThere Capitalizes On Federal E-Travel Efforts

5/12/2005
GetThere's technology provides a Web-based booking engine and is part of an E-travel application that's included in a contract with the General Services Administration.
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RFID Steps Closer To Protecting Borders

5/11/2005
Airports, maritime ports, and land borders will be test sites for RFID as part of government customs processes this summer, says a Department of Homeland Security spokeswoman.
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Standard Lets Travel Companies Branch Out

5/6/2005
XML spec promises improved connectivity and lower distribution costs
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Study: Consumers Say Mergers Offer Little Benefit

5/5/2005
Of consumers surveyed by Accenture, 54% don't believe they benefit from retail-company mergers. Don't tell that to Sears, Kmart, Federated Department Stores, May Department Stores, or Toys "R" Us.
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Continental And America West Lead Charge For Travel XML Spec

5/4/2005
Airline officials told attendees at the Open Travel Alliance's advisory forum that their companies are putting the OTA spec to use for bookings, simplifying distribution, and simplifying links with car-rental companies and travel agencies.
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Momentum Builds Behind Travel-Industry XML Spec

5/3/2005
During a Dallas forum for its members on Tuesday, leaders of the Open Travel Alliance said that growing numbers of travel companies are migrating from proprietary XML interfaces to the alliance's standard.
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IT Execs To Vendors: Your Software Stinks

4/28/2005
A panel of IT execs at Sand Hill Group's Software 2005 conference in Santa Clara, Calif., said the software industry needs to build higher-quality software and closer relationships with customers.
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