Profile of Paul McDougallEditor At Large, InformationWeek
News & Commentary Posts: 3695
Paul McDougall is a former editor for InformationWeek.
Articles by Paul McDougall
posted in October 2005
J Sainsbury plc ends its troubled $3.2 billion outsourcing agreement and says it will rebuild its in-house IT expertise.
The bank says it isn't bringing 1,000 call center jobs back to Britain from a center in Bangalore.
A Pentagon review would involve security checks on key investors, an analysis of the impact of a management change on existing contracts, and a check on the deal's antitrust implications.
Regular readers of my blogs will know that, for the most part, I'm pro-offshoring. It's a hot-button issue, so it's not surprising that my inbox is usually stuffed with E-mails calling me, at best, misguided and, at worst, Propaganda Minister for the One World Conspiracy.
India's Wipro Technologies said revenue for its second quarter grew 26% to $568 million, joining fellow Indian firms TCS and Infosys, which reported double-digit gains last week.
The latest figures from outsourcing advisory firm Technology Partners International show that the offshoring of IT and business processes is having the desired effect--it's bringing down the cost of these services.
Global Services sales increased by 3%, hardware sales increased by 7%, and software sales increased by 5%.
Tata Consultancy Services says revenue increased 10% and net profit jumped 20%, and that it added 5,600 employees.
The company's sales topped the $1 billion mark in the first six months of 2005, a mark it took all of 2004 to achieve.
While offshoring call center work to India can save businesses millions, the practice can very quickly become a boondoggle if quality of service slips. The latest example of this came last week when a British Telecom executive called those customers who complain about being routed to an offshore service agent "bigots."