Profile of Paul McDougallEditor At Large, InformationWeek
News & Commentary Posts: 3695
Paul McDougall is a former editor for InformationWeek.
Articles by Paul McDougall
posted in September 2006
Brits work on thin, flexible display that can be rolled and folded.
Company insiders claim AT&T is set to dramatically increase its use of India-based labor.
Many U.S. businesses are improving productivity and profitability by outsourcing routine functions to low-cost countries like India and China. But AT&T's plan to bring home some 2,000 customer service positions shows that not all forms of offshoring are created equally.
India central government has enlisted IBM to help it build a Web portal that citizens can use to access thousands of services, ranging from business permits to housing subsidies and tax advice.
An agreement with its union will create 2,000 new unionized jobs at its U.S. operations and eliminate the use of low-wage foreign call centers to provide customer support for its home broadband business.
Unemployed computer professionals are quick to blame their situation on the so-called offshoring of U.S. tech jobs to low-wage countries like India and China. But a new survey of corporate CIOs shows that spending on foreign tech labor by American businesses is miniscule.
Building encryption technology into tape drives will make data impossible to read if it's stolen or lost.
The technology encrypts Social Security numbers, credit card information, and other customer data archived on magnetic tape.
While outsourcing technology work to low-cost countries like India can help companies cut costs and improve productivity, many such efforts go awry because they're not properly managed. The problem is that overseeing an offshore workforce takes multidisciplinary skills that few of today's managers possess. Several well-known biz schools, with help from IBM, are trying to change that.
ACS, IBM, Syscom, and a group of minority-owned vendors will handle mainframe management, Web hosting, disaster recovery, application services, and help desk functions under the $110 million, three-year deal.
Cows are sacred in India, but apparently not geese--especially the gilded variety. Proving that $1.7 billion doesn't go as far as it used to in winning over foreign governments--that's the amount Bill Gates last year pledged to invest in India--a school district in the country is set to rid its computers of Microsoft Windows and install Linux instead.