Profile of Penny Crosman
News & Commentary Posts: 53
Articles by Penny Crosman
posted in April 2006
The key to designing smarter processes is measuring and analyzing process results to spot improvements. Bring processes to the next level by blending business activity monitoring and BI with BPM. Such combined approaches are paying off at Great Clips, TransUnion and DHL.
All this BI activity adds up to more choice and possibly more confusion for customers, who will have to sift through the marketing hype to decide where to turn for needed tools.
ITIL is in the midst of an update.
Is it realistic to think Oracle could sweep in and take over the market from Business Objects, Hyperion and other BI leaders? Many in the industry believe the answer is, "not yet."