Profile of Tony Byrne
News & Commentary Posts: 59
Tony Byrne is the president of research firm Real Story Group and a 20-year technology industry veteran. In 2001, Tony founded CMS Watch as a vendor-independent analyst firm that evaluates content technologies and publishes research comparing different solutions. Over time, CMS Watch evolved into a multichannel research and advisory organization, spinning off similar product evaluation research in areas such as enterprise collaboration and social software. In 2010, CMS Watch became the Real Story Group, which focuses primarily on research on enterprise collaboration software, SharePoint, and Web content management.
Articles by Tony Byrne
posted in January 2007
It felt confessional to explain to a friend the other day that typically my greatest value as a consultant comes from helping enterprises avoid making a big mistake. Usually the looming mistake is selecting the wrong software for their needs. That just doesn't sound as triumphant as "restored them to profitability," or "instituted a fabulously successful publishing regimen."
Someone tell the vendors. Two fine blog entries point out that search vendors miss the point when they reposition themselves as business intelligence or business processing suppliers. Gilbane's Lynda Moulton finds vendors attempting to "stave off their own boredom" with enterprise search. MarkLogic CEO Dave Kellogg sees search vendors as "distracted with a strategic vision."
When I talk to vendors about customer projects that were seriously delayed or that failed outright, the response is invariably: "implementation problem." That's code-speak for the customer or integrator (or both) screwing up. Sometimes customers are blissfully ignorant of their unreadiness to implement new technology, but I suspect more commonly implementation troubles result from a poor product fit.