Michael Hickins - Authors & Columnists - InformationWeek

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 Michael Hickins

Profile of Michael Hickins

News & Commentary Posts: 178
Articles by Michael Hickins
posted in August 2009

To Tweet Or Not To Tweet

Just think about this: the National Football League may be more enlightened than New York Times sports writer Judy Batista, who ragged on Donte' Stallworth for posting what she considered a flippant Tweet.

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A New View Of Government 2.0

Government 2.0 has been identified in a couple of ways: one could be really called Politics 2.0, and is best personified by the digital grassroots organizing of the Obama campaign.

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Media Helps Carriers Spread Broadband Stimulus FUD

Where's the so-called liberal media when you need it? Large carriers like Verizon, Qwest and AT&T say they are refusing to apply for broadband stimulus funds because they don't want to accept government "strings" and because they can't "compete" with government, and the national media repeats their charges verbatim.

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Twitter Forty Percent 'Pointless Babble'

Two reports surfaced in the past couple of days that, put side by side, offer an amusing look at Twitter usage, painting it as a playground of the hyperactive and the self-obsessed, doling out wit and foolishness in almost equal measure.

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Is Recession Making Customer Service Worse?

You'd think that with the economy being what it is, companies would be trying just a little harder to hold onto their customers. And the little things, like making it up to customers when you inconvenience them, or adopting opt-in policies for marketing gimmicks, is much less expensive than any new marketing programs or feature sets you can think of.

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