Profile of James KobielusTech Analyst, Consultant and Author
News & Commentary Posts: 47
James Kobielus is an independent tech industry analyst, consultant, and author. He lives in Alexandria, Virginia.
Articles by James Kobielus
posted in October 2010
Most people in communities are essentially there for the ride, contributing little while benefiting from whatever resources the more generous among them have chosen to share... That's fine, as long as you keep encouraging actively engaged individuals -- whom Forrester refers to as CRM Highly Empowered & Resourceful Operatives (HEROes) -- to keep the useful content coming.