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Profile of James Kobielus

Lead Analyst, SiliconANGLE Wikibon
News & Commentary Posts: 29

Jim is Wikibon's Lead Analyst for Data Science, Deep Learning, and Application Development. Previously, Jim was IBM's data science evangelist. He managed IBM's thought leadership, social and influencer marketing programs targeted at developers of big data analytics, machine learning, and cognitive computing applications. Prior to his 5-year stint at IBM, Jim was an analyst at Forrester Research, Current Analysis, and the Burton Group. He is also a prolific blogger, a popular speaker, and a familiar face from his many appearances as an expert on theCUBE and at industry events.

Articles by James Kobielus
posted in October 2010

Use Analytics to Spotlight Customer 'HEROes'

10/27/2010
Most people in communities are essentially there for the ride, contributing little while benefiting from whatever resources the more generous among them have chosen to share... That's fine, as long as you keep encouraging actively engaged individuals -- whom Forrester refers to as CRM Highly Empowered & Resourceful Operatives (HEROes) -- to keep the useful content coming.

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