Gary Flood - Authors & Columnists - InformationWeek
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 Gary Flood

Profile of Gary Flood

News & Commentary Posts: 214
Articles by Gary Flood

O2's Outsourcing Plans Spark Anger

5/28/2013
Spanish telco's U.K. brand, O2, says it doesn't need as many call center staffers to help customers since the rise of the smartphone. But its plans for dealing with that change have been fiercely attacked.

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