Profile of Frank SmithSenior VP & CIO, Aspect Software
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Frank Smith is senior vice president and CIO for Aspect Software, which helps enterprise contact centers deliver customer experiences across voice, email, text, social, and web through one platform. He previously was senior vice president and CIO at Booz Allen Hamilton and global CIO at Capgemini Ernst & Young in Paris.
Articles by Frank Smith
Your title alone isn't enough to be successful in customer conversations. You must fully understand your company's products and services, and make sure you have something to contribute.