Balancing Security With Customer Service - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Balancing Security With Customer Service

IBM, which is working with Schiphol Group to extend iris-scanning technology, is also testing wearable kiosks to expedite the airport check-in process.

As airport security has taken on new dimensions post-Sept. 11, IBM is developing applications and expanding partnerships to help balance security compliance with customer service.

IBM has partnered with Schiphol Group of Amsterdam to extend Schiphol's iris-scanning technology, which has been used to identify travelers at Schiphol Airport over the past six months. IBM will sell the Automatic Border Passage system to airlines and airports around the world and will provide systems integration, hardware, and software. Biometric and personal data collected via the ABP system are stored and read from a smart card rather than a database. Information stored in databases tend to raise more privacy concerns. The data is encrypted on the card using 3 Data Encryption Standard algorithms.

IBM is also testing wearable mobile kiosks that would expedite the check-in process for Air Canada passengers. The wireless kiosk, which ticket agents wear on their belts, is the first product to come out of a previously announced joint marketing and development relationship between IBM and Air Canada. Both companies plan to sell the device to other airlines.

IBM isn't off the mark targeting struggling airlines, says Norman Rose, president and founder of Travel Tech Consulting, Inc. "Airlines know they're bleeding cash," he says, "but they still have to invest in new technologies, otherwise they can't achieve any types of economies."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Commentary
Enterprise Guide to Edge Computing
Cathleen Gagne, Managing Editor, InformationWeek,  10/15/2019
News
Rethinking IT: Tech Investments that Drive Business Growth
Jessica Davis, Senior Editor, Enterprise Apps,  10/3/2019
Slideshows
IT Careers: 12 Job Skills in Demand for 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  10/1/2019
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll