ROI is always a challenge. However, if the IT organization takes a methodical approach rather than trying to boil the ocean, it's not as dificult as it seems from the onset. Organizations need to start with proofpoints that can build confidence and ensure that the stakeholders continue to provide needed support. It's this type of confidence that allow the business to ask and address what issues are most problematic for the organization as a whole. Peter Fretty, IDG blogger working on behalf of SAS.