Re: Competence Builds Trust
Management often continues to use old-fashioned rewards for teams that use new technologies. If you award bonuses to the one team that appears to find an answer or locate savings or efficiencies, etc., it's not surprising that all teams will hoard knowledge, not share data, or use alternate tried-and-true means rather than new tools that may require additional training. Management should also consider new rewards -- perhaps comp time or a company-wide reward (weekend get-together, corporate-wide bonuses, after-hours party, catered lunch, etc.), rather than singling out a handful of people. When everyone wins once a goal is hit, then everyone pitches in to deliver on the goal.