Call Center calls
"There are a quarter-billion phone calls every day between American brands and their consumers, so there's a lot of conversation happening," said Wesbecher. "For our customers, we're applying psychology and behavioral science to the phone call, and we're able to tell them, across a vast set of data, the health of those customer conversations based on psychological and behavioral attributes."
Jeff, in my experience around 90% of calls directed to call centers are based on frustrations or end up in frustrations. Nobody calls call-center for either greeting the service provider or peoples.