Breakaway Solutions Inc. Delivers Clarify Applications - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Breakaway Solutions Inc. Delivers Clarify Applications

Breakaway Solutions Inc. is starting to deliver on its promise, announced in August, to offer Clarify customer- relationship management and sales-force automation applications. "[The deal] required more work than we expected," says Dev Ittycheria, VP of ASP services for Breakaway. "Clarify had to figure out how it would recognize its revenue from a rented model, and we had to figure out how to make the offering affordable and attractive to the end user."

Breakaway is offering customers a pure-rental model for the software, allowing them to pay $80,000 to $100,000 in implementation fees and a per seat/per month fee thereafter. Ten seats will cost about $7,000 per month for a three-year license. A typical Clarify implementation can take up to six months to deploy and can cost between $100,000 to $250,000 in license fees when a customer implements it on its own, says Ittycheria.

Breakaway is offering the software in bundled packages, or as standalone modules. The initial offering will include applications for customer support, contract management, sales force automation, and quality. A buyout clause lets customers buy the software license from Breakaway at the end of the contract.

Analysts say Breakaway's push into the front-office market is a necessary one, but to continue to retain and attract ASP customers, the vendor will need to add more back office ERP solutions to the mix. "Eventually customers will demand a more complete solution that incorporates both front-office and back-office," says Asha May, an analyst for Dataquest.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Commentary
If DevOps Is So Awesome, Why Is Your Initiative Failing?
Guest Commentary, Guest Commentary,  12/2/2019
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll