Breakaway Solutions Inc. Delivers Clarify Applications - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Breakaway Solutions Inc. Delivers Clarify Applications

Breakaway Solutions Inc. is starting to deliver on its promise, announced in August, to offer Clarify customer- relationship management and sales-force automation applications. "[The deal] required more work than we expected," says Dev Ittycheria, VP of ASP services for Breakaway. "Clarify had to figure out how it would recognize its revenue from a rented model, and we had to figure out how to make the offering affordable and attractive to the end user."

Breakaway is offering customers a pure-rental model for the software, allowing them to pay $80,000 to $100,000 in implementation fees and a per seat/per month fee thereafter. Ten seats will cost about $7,000 per month for a three-year license. A typical Clarify implementation can take up to six months to deploy and can cost between $100,000 to $250,000 in license fees when a customer implements it on its own, says Ittycheria.

Breakaway is offering the software in bundled packages, or as standalone modules. The initial offering will include applications for customer support, contract management, sales force automation, and quality. A buyout clause lets customers buy the software license from Breakaway at the end of the contract.

Analysts say Breakaway's push into the front-office market is a necessary one, but to continue to retain and attract ASP customers, the vendor will need to add more back office ERP solutions to the mix. "Eventually customers will demand a more complete solution that incorporates both front-office and back-office," says Asha May, an analyst for Dataquest.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of IT & Cybersecurity Operations 2020
The State of IT & Cybersecurity Operations 2020
Download this report from InformationWeek, in partnership with Dark Reading, to learn more about how today's IT operations teams work with cybersecurity operations, what technologies they are using, and how they communicate and share responsibility--or create risk by failing to do so. Get it now!
Slideshows
10 Cyberattacks on the Rise During the Pandemic
Cynthia Harvey, Freelance Journalist, InformationWeek,  6/24/2020
News
IT Trade Shows Go Virtual: Your 2020 List of Events
Jessica Davis, Senior Editor, Enterprise Apps,  5/29/2020
Commentary
Study: Cloud Migration Gaining Momentum
John Edwards, Technology Journalist & Author,  6/22/2020
Register for InformationWeek Newsletters
Video
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll