Only 86% of 212 North American IT departments surveyed report having Web sites, and 64% of those are nothing more than corporate brochures, according to results of Computer Sciences Corp.'s 11th annual study of critical issues in IS management.
The majority of those North American Web sites (86%) are not integrated with legacy systems that carry out business functions, the study says. Currently, only 24% of the North American sites permit any interaction with visitors, only 10% allow transactions, and just 2% conclude transactions by completing delivery of goods or services.
Investments to expand the functionality of these Web sites may come after the completion of enterprise resource planning implementations and year 2000 projects, says Kirk Arnold, VP of strategic systems at CSC Consulting Group.
The survey, which is being released today, also includes responses from IT executives at 382 European and Asian-Pacific companies. Results are broken down by region and by 11 vertical industries.
Other findings indicate that the recruitment and development of IT staff has risen to No. 2 on the list of top concerns for IT executives. It had been No. 7 last year, with alignment of IT and business goals once again the top issue. And CIO turnover has increased, with 35% of the North American respondents saying their CIOs had been replaced within the past two years, compared with 30% last year. IT budgets were up an average of 7.9% this year, compared with 7.6% last year.