At some point, businesspersons decided that they would put up with the occasional static and dropped calls found on their cell phone lines because of their benefits. They have not yet reached that point with VoIP services.
At some point, businesspersons decided that they would put up with the occasional static and dropped calls found on their cell phone lines because of their benefits. They have not yet reached that point with VoIP services.Call quality is often a concern for many enterprises. Medium and small companies may not require crystal clear connections, but executives do not want to sound like they are talking from a wind tunnel either. Because of the way that IP networks transmit information, the likelihood of calls being dropped or interrupted are higher there than on Public Switched Telephone Network (PSTN) connections.
While VoIP suppliers have been working to improve their call quality, it still lags well behind PSTN providers, according to survey from Keynote Competitive Research . The survey collected information from AT&T CallVantage, AT&T PSTN, Comcast Digital Voice, Primus Lingo, Packet 8, Sun Rocket, Digital Phone from TimeWarner Cable, EarthLink trueVoice, Verizon VoiceWing, Verizon PSTN, Vonage and Vonics Digital. The survey took place in June 2007 and measured the performance of the leading voice providers in the New York and San Francisco markets. Local and long distance calls were placed once every 30 minutes for each voice provider so by the end of the month 125,000 calls were placed.
Illustrating the shortcomings with IP services, Keynote found that VoIP providers on average were able to complete calls only 96.9% of the time. Typically, PSTN services operate in the 99.9999% range for call completions. Users also graded VoIP with a lower satisfaction rating, 3.5 compared to 4.0, than PSTN providers. The bottom line is: call quality remains a barrier that VoIP providers need to overcome before medium and small businesses adopt the technology.
Does your company use VoIP services? What is the attraction with these services? How willing or unwilling are you to trade call quality for lower pricing?
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
2017 State of IT ReportIn today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.