Mitel Unveils Cloud UC Service - InformationWeek
IoT
IoT
Business/E-Business
Commentary
11/15/2010
09:55 AM
50%
50%

Mitel Unveils Cloud UC Service

Unified communications (UC) hardware (basically IP PBXes) has become a losing proposition for suppliers as hardware has become commoditized. In response, Mitel continued its evolution away from hardware to becoming a software supplier with a series of announcements, including a cloud UC service.

Unified communications (UC) hardware (basically IP PBXes) has become a losing proposition for suppliers as hardware has become commoditized. In response, Mitel continued its evolution away from hardware to becoming a software supplier with a series of announcements, including a cloud UC service.Mitel extended its Mitel Freedom software architecture, with a cloud service, support for desktop virtualization, and integration with more mobile devices. Mitel AnyWare is a cloud-based UC service where users pay for various services from IP handsets to long distance. The service has a monthly per-user subscription fee, with pricing starting at about $35.

The vendor's UC applications now work with VMware View, a desktop virtualization system. Users gain access to voice and data applications by logging into any computer on a company's network. In addition, the vendor's UC applications now run on Google Android, Research in Motion BlackBerry PlayBook, and Apple Inc. iPad devices. Sold since 1978, Mitel's products have been popular in small and medium businesses because they have been inexpensive and easy to install. Like other traditional PBX suppliers, Mitel, which operates in more than 90 countries, has been forced to make some dramatic adjustments during the past few years as the market has shifted dramatically.

The Freedom architecture seems to be in line with what next generation UC suppliers are delivering as most are focusing more on software and less on hardware. Support for desktop virtualization solutions is important as that computing option has recently been gaining more popularity. Mobile devices are becoming key business enablers, so support the new handsets and tablets makes sense. The movement into cloud computing fits with the industry shift away from premises based to off site based IT applications. However by running its UC service itself, Mitel may create friction with its reseller partners, who number 1,600 and largely serve SMBs.

In addition, the UC market is gaining a lot of attention as companies try to deploy richer communications applications. Mitel is a relatively small market player: it generated $648 million in 2010. With larger companies, such a Cisco and Microsoft, taking aim at this space, Mitel will need to remain nimble in order to remain viable for the long term.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll