MySpace-CitySearch Deal Puts More Pressure On Retail Businesses - InformationWeek

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3/31/2009
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MySpace-CitySearch Deal Puts More Pressure On Retail Businesses

Retailers, restaurants, and other businesses who serve the public are already scrambling to figure out how to deal with online review sites like Yelp, Angie's List, TripAdvisor, and others. Now social networking giant MySpace has upped the ante by cutting a deal with Citysearch.

Retailers, restaurants, and other businesses who serve the public are already scrambling to figure out how to deal with online review sites like Yelp, Angie's List, TripAdvisor, and others. Now social networking giant MySpace has upped the ante by cutting a deal with Citysearch.MySpace Local "marries Citysearch's database of local businesses with MySpace's social community to create new tools for users and small businesses to connect," the companies said.

MySpace may have lost the buzz wars to Facebook, but the site still has more users than its rival (70 million to 57 million in the U.S.).

But this deal is clearly aimed at Yelp. Like Yelp, MySpace Local will sell ads to local businesses (as well as national advertisers) and will include basic business info, user review and ratings functions, and the ability to bookmark or share the listing, or add it to the users' profile. One big difference is that MySpace Local will default to ratings and reviews from the users MySpace friends. (See a sample screen shot at bottom of this post.)

Still, it's likely that MySpace Local will raise Yelp-like concerns among businesses. Yelp has been dogged by controversy over its ratings policies and charges that companies who buy ads can "bury" bad reviews and promote good ones. Some businesses, meanwhile, say they feel bullied or blackmailed into buying ads, and are still trying to come to terms with how to work with these sites. The word extortion is often used.

Yelp has recently made efforts to put those fears to rest, updating its advice for businesses and launching a Yelp Myths page to try to reassure companies.

That may not be enough, and Yelp is no longer the only source of these reviews, as MySpace isn't the only online powerhouse jumping into local ratings and reviews. Restaurant reservations site OpenTable is also about to let users review their dining experiences. And as bMighty noted last week, Yahoo has launched Y! Local to replace the Yahoo! Directory, which also offers a star rating system, profiles, and reviews. (Ironically, Yahoo! recently wrote about Yelp's issues...)

All these new competitors may lessen the harm caused by a single bad review, or reduce the bounce from a single good one. But they also add to the time and complexity involved in monitoring what consumers are saying about your business.

MySpace Local is currently in private beta, with a public beta due next month. Initial categories include restaurants, bars, and nightlife, with personal and professional services (doctors and dry cleaners), hotels, travel, and attractions to follow.

A sample MySpace Local listing page MySpace Local Pinks Hot Dogs

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