Business-Technologist Visions: No Comfort Zone Here - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

08:22 AM

Business-Technologist Visions: No Comfort Zone Here

There's a natural emphasis on proven technologies and fast return today. But HIP's Pedro Villalba says there's still a critical need in a business strategy to invest in research and development focused on emerging technologies.

In the last five years, HIP Health Plan of New York has had a tremendous resurgence. One of the key drivers in this revitalization has been our investment in technology. In 2003, we'll continue on our course with further investments in technology that are strongly integrated with our business strategies. An important consideration in our strategic thinking includes not allowing ourselves to fall into a comfort zone based on our success.

Our business-growth strategies are focused on a number of areas, including product development centered on the specific demographics of our potential customers, increasing member retention, growing our existing customer base, and the continuous delivery of excellent customer service.

We'll need to accomplish these goals even while simplifying our business processes to drive down the cost of doing business. A critical component of HIP's business strategy is investment in research and development focused on emerging technologies. We've identified several such initiatives that will fuel our momentum in 2003-04. We also plan to continue investing in our core systems, which support rapid growth strategies and the delivery of new products.

Generally, our investments in technology will serve as an added springboard for efforts to engage and involve our customers in self-service activities. Given our high level of system integration and Web-enabled, real-time transaction capabilities, we plan to provide an increasingly wider array of automated customer-service interaction offerings.

One might ask whether all of this has brought about a change in HIP's fundamental values and priorities. The answer is no. We will continue to focus on providing access to the best health care possible. In doing so, we'll emphasize value, exceptional customer service, products that support customer needs, and operating efficiency. The future will bring challenges and opportunities, and we anticipate them both with measured optimism.

Pedro Villalba is senior VP of I.T. and chief technology officer at HIP Health Plan of New York. HIP was the No. 1 company on the 2002 InformationWeek 500 list.

Photo of Pedro Villalba by John Abbott

Search for more articles in InformationWeek about this author:

Do tech stars like Michael Dell, Steve Ballmer, and Carly Fiorina see the future clearly? Check out what our complete panel of 32 visionaries have to say here.

Columns By Other Business Technology Leaders

Andrea Anania, executive VP and CIO at Cigna Corp. Dave Bent, CIO and VP at Acterna LLC
Scott Dinsdale, executive VP of Digital Strategy at the Motion Picture Association David Guzmán, senior VP and CIO of Owens & Minor
John Halamka, senior VP of I.S. at CareGroup Healthcare System Randy Mott, senior VP and CIO at Dell Computer
Ralph Syzgenda, group VP and CIO at General Motors Pedro Villalba, senior VP of I.T. and chief technology officer at HIP Health Plan of New York
Janet Wejman, senior VP and CIO of Continental Airlines

Is the author right? Or out in left field? Have your say on this column and the rest of our Future Visions package at

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
Register for InformationWeek Newsletters
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll