Business Technology: Real-Time Business In The Real World - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News
Commentary
9/27/2002
04:57 PM
Commentary
Commentary
Commentary
50%
50%

Business Technology: Real-Time Business In The Real World

Several hundred of us had our brains stretched pretty vigorously last week at InformationWeek's Fall Conference in Tucson, Ariz., as we wrestled with the issues and dynamics involved in mastering the fine art of business agility and its attendant parts of readiness and resilience (see informationweek.com/events/02fall). It's InformationWeek's belief that companies must fully grasp those capabilities -- business agility, widespread resilience, and constant readiness -- to build a truly real-time business, a key new concept we've discussed in depth in the past couple of weeks. We've also made Real-Time Business the central theme of our Spring Conference, which will be held March 2 to 5 in Amelia Island, Fla. -- we hope you can join us (for more, see informationweek.com/events/03spring).

We heard Eli Lilly CIO Roy Dunbar describe a very real-time dialogue in which Lilly's help desk for physicians connected a surgeon in the middle of an angioplasty with another surgeon in another country who'd had experience with the unexpected and dangerous condition the first doctor was encountering. With the patient fully awake on the operating table, the doctors connected by the Lilly knowledge base discussed two scenarios: First, if the surgeon continued with the procedure, the complication could cause the patient to lose the eye that had begun bleeding. Or, if the surgeon stopped the procedure to ensure that the eye wouldn't be lost, the patient could die from the heart disease that required the angioplasty. Their decision? They asked the patient what he wanted, he told them to proceed, and the surgeon completed the angioplasty without the eye being lost.

"I've found it quite burdensome to refer to myself as an Anglo-Irish-German-Ukrainian-American, and I now realize that it's not necessary. I was especially concerned about my children, who would be Anglo-Irish-German-Ukrainian-Chinese-American, except for my oldest son, who would be Korean-American. What a relief -- now we can simply call ourselves Americans." letter to the editor, The Wall Street Journal, Sept. 27, referring to Sept. 20 column by Daniel Henninger


We heard Jack Valenti, CEO of the Motion Picture Association of America, contrast the unfolding digital strategy in his industry with what has already happened in the music industry regarding piracy and copyright violation: "We don't want to have visited upon us the blight that has descended so darkly on the music industry." Valenti also said he realizes that no technology can prevent all such theft: "If a hacker can break into the Pentagon's war room, then he can surely shed the protective clothing surrounding our precious copyrighted material."

We heard David Bauer, Merrill Lynch's first VP and chief information, security, and privacy officer, describe the burden of being the big security kid on the collaborative-business team. Bauer said that Merrill has its own sophisticated security policies, plus those required by industry regulations. "We also have a lot of suppliers and partners, and they don't all necessarily have those same types of internal or regulatory standards, and that means we sometimes have to end up helping them" meet an acceptable level of security. Merrill is open to providing such help, Bauer said, "but with so many suppliers, the overall effort sometimes gets diluted from the ideal."

Perhaps the most compelling ideas came from C.K. Prahalad, the celebrated University of Michigan Business School strategy expert, who gave an opening-night keynote called "The Essence Of Agility" (a related piece can be found at optimizemag.com/issue/011/leadership.htm). Emphasizing powerful ongoing themes of power shifting to the customer and the consequent need for businesses to focus on customer experiences, Prahalad said companies need to rethink IT strategies to capitalize on these shifts. A point he stressed was the escalating maintenance expenses of legacy systems. With most IT budgets flat, the growing percentage sucked up by such maintenance means new initiatives and forward-looking projects are being delayed, stunted, or scrapped. All of which, Prahalad said, begs the Big Question: "What's your obligation to keep the future alive?" That's a pretty powerful obligation, isn't it? I'd love to hear your answers -- send them to the address below, and the most powerful will get an InformationWeek polo shirt.

Bob Evans
Editor-In-Chief
[email protected]mp.com

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Slideshows
Top-Paying U.S. Cities for Data Scientists and Data Analysts
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/5/2019
Slideshows
10 Strategic Technology Trends for 2020
Jessica Davis, Senior Editor, Enterprise Apps,  11/1/2019
Commentary
Study Proposes 5 Primary Traits of Innovation Leaders
Joao-Pierre S. Ruth, Senior Writer,  11/8/2019
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll