Cisco And IBM Partner In Contact-Center Products - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Other

Cisco And IBM Partner In Contact-Center Products

Cisco Systems Inc. and IBM are jointly developing speech-enabled, self-service products for contact centers.

Cisco Systems Inc. and IBM on Thursday said they are jointly developing speech-enabled, self-service products for contact centers.

The joint products would combine IBM's integration and application infrastructure software and speech technology, called WebSphere Voice Server, with Cisco's Internet-based communications product, called Customer Voice Portal.

The combined products would enable customers to build and deploy customized speech applications for self-service transactions, such as transferring money from a checking account, submitting insurance claims, changing cellular phone plans, making hotel and car reservations, or finding the nearest store location using speech automation, officials with Cisco, based in San Jose, Calif., and IBM, Armonk, N.Y., said.

The new products would be available later this quarter. Pricing was not disclosed.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Slideshows
Reflections on Tech in 2019
James M. Connolly, Editorial Director, InformationWeek and Network Computing,  12/9/2019
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll