City Ogles Google Impact - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

City Ogles Google Impact

The city of San Diego's search appliance left employees and citizens hanging. Then it turned to Google.

It's difficult to imagine getting more from a $23,000 investment in search technology than the city of San Diego has gotten from its deployment of a Google Inc. search appliance.

The city had been running an older original-equipment-manufacturer version of Verity Inc.'s information-retrieval software, and it wasn't getting the results it needed, either for its citizens or its employees. For instance, the public would get no results when it entered the word "maps" when looking for directions to city facilities, and employees had little success with terms such as "GroupWise" (the Novell E-mail software used by city workers) and "E-Pay" (a tool that provides intranet access to direct-deposit check stubs). When the city asked Verity how to solve the problem, the vendor suggested an upgrade to its K2 knowledge-management suite, as well as a taxonomy engine.

That option would have cost the city more than it wanted to spend, but as luck would have it, Google came knocking. Bill Cull, the city's E-government program manager, says that because city officials were so familiar with Google, it was hard to ignore the vendor's pitch. It also didn't hurt that it was being offered a special price as a public entity. The city opted for a single Google server with a license to search an index of up to 150,000 documents. The result has been a welcome improvement for the city's 8,000 computer-equipped employees and its nearly 250,000 unique monthly site visitors: Cull says employees are using stuff they didn't know existed, and citizens are sending E-mail about the search success they're having.

"When we saw it in action, we found that it was pulling up Documentum files, our Sun One portal, and even database applications," he says. Now, employees are able to enter "GroupWise" in the search engine and find a link to their Web-based E-mail access and find check-stub data by typing in "E-Pay." And the city has been able to simplify other tasks, such as finding related documents with data that previously would have been duplicated or populating an online calendar by using Google to pull items from the city's events database. All this, and the server and software were up and running in 30 minutes. Says Cull, "It's hard to measure the value to the city."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

Slideshows
10 Things Your Artificial Intelligence Initiative Needs to Succeed
Lisa Morgan, Freelance Writer,  4/20/2021
News
Tech Spending Climbs as Digital Business Initiatives Grow
Jessica Davis, Senior Editor, Enterprise Apps,  4/22/2021
Commentary
Optimizing the CIO and CFO Relationship
Mary E. Shacklett, Technology commentator and President of Transworld Data,  4/13/2021
Register for InformationWeek Newsletters
Video
Current Issue
Planning Your Digital Transformation Roadmap
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll