Cloud SLAs: Improvements Still Needed - InformationWeek

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Cloud // Infrastructure as a Service
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1/22/2015
02:45 PM
Charles Babcock
Charles Babcock
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Cloud SLAs: Improvements Still Needed

There's been a slight improvement in cloud SLAs as leading service providers like HP, Amazon, and Google guarantee 99.95% uptime by the month, not year. But performance issues remain.

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Charlie Babcock
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Charlie Babcock,
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1/22/2015 | 3:04:53 PM
SLAs may vary by service
SLAs will vary for different services. For example, Microsoft Active Directory and API Management Service are not offerred at 99.95% availability but 99.9%. That's 8 hours and 20 minutes of downtime versus 4 hours and 23 minutes.
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