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10/8/2014
09:06 AM
Chris Murphy
Chris Murphy
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Is 'New Style Of IT' Good For HP Customers?

CEO Meg Whitman promises to help IT teams move to a new way of operating. Then what?



Do you still consider yourself an "HP shop"?

It used to be commonplace for an IT team to call itself an HP shop, or a Dell shop, if most of its data center hardware came from that vendor. Is it just me, or do you not hear that sense of identity so much anymore?

Regardless of your take on that expression, it's clear that data center hardware loyalty is dying, and cloud architecture is killing it. That harsh climate is what faces Hewlett-Packard CEO Meg Whitman as she cuts the company into two, and she takes the helm of the one, Hewlett-Packard Enterprise, that is charged with selling business IT. The other company, HP Inc., will focus on PCs and printers. Each will have revenue of more than $55 billion.

Whitman describes the enterprise change happening today as "the new style of IT." In addressing stock analysts this week, she said the enterprise's mission will be to help companies "get from traditional IT -- and by the way, run that traditional IT better -- but to get from there to the new style of IT characterized by cloud and security and big data and mobility." Whitman said the four main parts of the enterprise business are infrastructure ("the foundation for the new style of IT"), services, software, and cloud.

[What is the best way to take advantage of cloud services? Read Interop: The Future Of Cloud Computing.]

Infrastructure might be the foundation, but it's far from a stable one. HP is adapting to a world where the data center matters more than ever as an engine for business growth, but the individual pieces of that data center matter less.

Data center performance is essential because companies are putting more technology in the hands of customers -- mobile apps, ecommerce websites, online support, and Internet of things functions such as remote diagnostics of vehicles. They're giving employees more access to analytics to make better and faster decisions. Smart CIOs are looking at their data centers and asking themselves, "Can I deliver computing power fast enough so that infrastructure won't slow down our business?"

Even as the business value of computing power rises, cloud computing is making the hardware components less important. That's true whether companies are building their own in-house private clouds, or whether they're renting capacity from public cloud providers such as Amazon and Microsoft (or, far less often, HP). Cloud architecture aims to treat hardware as a commodity, assuming that it will fail from time to time but that your architecture will let you keep running while you replace that failed box. It's why big Internet companies such as Facebook and financial companies such as Fidelity and Goldman Sachs are trying open source hardware, whereby server designs are standardized so any manufacturer can provide them. 

David Reilly, Bank of America's global executive for infrastructure, articulated this trend in an interview earlier this year. As he helps shape the next generation of BofA's infrastructure, he said hardware is becoming less important, and the software that manages the data center is becoming more important. Speaking generally about technology vendors, and not specifically about HP or any other company, Reilly said: "The hardware side of what they would do is something they should begin to let go." This shift to software-defined data centers, he said, is as big as the previous move from mainframes to distributed computing.

So how does HP, or any other vendor, sell a new style of IT? Whitman said "services is often the tip of the spear," as companies seek help in moving to this new approach. But is there a big enough and profitable enough growth business in software, services, and hardware that follows in the wake of that new style of IT implementation?

HP has an opportunity, because enterprise IT teams face a lot of pain ahead as they try to shift to a software-driven data center that can quickly react to fast-changing business needs. Such an agile data center is a dream today for most companies.

Few companies, for example, can dynamically shift between private and public clouds based on their changing computing needs. HP -- as a vendor that isn't wholly wed to a public cloud, a private cloud, or a proprietary server OS or virtualization platform -- could position itself as an independent partner in this hybrid transition. HP's Helion strategy is a big bet that companies will use the open source OpenStack to manage their cloud data centers, and that they'll rely on a hybrid approach of private and public clouds.

Hewlett-Packard Enterprise, even as half of today's HP, will be a Fortune 50 company. Its infrastructure lines include servers, storage, and networking, and its services include its acquisition of EDS. In software, it offers a range of IT operations tools such as system and network management, testing tools, security software, and app lifecycle management, as well as the analytics offerings from acquisitions such as Vertica and Autonomy.

Whitman used the world "nimble" several times in addressing analysts, although she was referring to how HP itself needs to operate. "Nimbleness may be the defining characteristic for tech companies over the next couple of years," she said.

Call it nimble, or agile, or lean, this state is also what CIOs want from their IT operations. If Hewlett-Packard Enterprise is going to spark any of that "HP shop" loyalty of old, Whitman needs to turn "nimble" into a series of compelling products they will buy and stay loyal to.

Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS for the same reasons they don't buy many $299 PCs at Wal-Mart. Providers must focus on support, not undercutting rivals. Get the Who Wins In Cloud Price Wars? issue of InformationWeek Tech Digest today. (Free registration required.)

Chris Murphy is editor of InformationWeek and co-chair of the InformationWeek Conference. He has been covering technology leadership and CIO strategy issues for InformationWeek since 1999. Before that, he was editor of the Budapest Business Journal, a business newspaper in ... View Full Bio
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