In the reader poll for our Jan. 19 magazine cover story, for example, 44% of you said that demands on IT are rising, while only 16% said that fewer projects are being requested and approved. That stands in stark contrast to 2003, when the prevailing attitude toward IT and the tech sector was to throw us bums out and live with as little technology as possible.
Our study also found that spending will hold steady in most areas; the one growth spot was in customer-facing projects, such as portals and sales self-service systems. In terms of improving our own efficiency, most IT organizations say they'll continue or increase their efforts around server virtualization and collaboration technologies such as telepresence and videoconferencing. All of these initiatives put IT in good stead with top management because they improve either the company's overall competitiveness or its efficiency.
This is a good time for business technology organizations to get their own houses in order, too. In particular, I'm thinking of two areas: That disaster recovery/business continuity plan likely could use some updating; and the lull in activity is good opportunity to look at staffing and training. The trend we're seeing, both in our research and anecdotally, is that the crisis of confidence in IT caused by the tech bubble has dissipated. Done right, technology is once again seen as a competitive advantage, and that means smart IT shops are taking steps to make sure things stay that way--even in the face of a disaster.
Of course, technology is just one piece of that puzzle. If there ever was a people, process, and technology problem, disaster recovery planning is it. For our take on each of these areas, visit data-protection.informationweek.com.
Art Wittmann is director of InformationWeek Analytics, a portfolio of decision-support tools and analyst reports. You can write to him at [email protected].
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