Identifying Cloud Apps Being Used is Only Step 1
Great point about step 1 being to discover the actual cloud apps being used. In the vast majority of cases, the use of Shadow IT is for appropriate business issues - time to market, innovation, etc. So, if there's a legitimate business need for these apps, then step 2 after discovering them, is to ensure that those those apps deliver the expected quality and reliability that the workforce requires. The challenge of course is that the apps run on infrastructure beyond the control of enterprise IT. Monitoring End User Experience from the perspective of the workforce end user's device, is 1 way to both discover the apps and to ensure their reliability as the end user sees it. Many enteprises use this approach to hold their cloud IT vendors accountable to SLAs that are more meaningful to the business that simple infrastructure availability and response times.