Re: Simple answer
@Susan: Reminds me of Moneyball (one of my favorite books ever). An entire culture infused with "old thinking" by the same people shuffled around from organization to organization regardless of actual performance, threatened and disrupted by people who actually thought to look at the numbers.
One of my favorite anecdotes from that book involves a telling of a sabremetrician's analysis of how a stadium remodel will impact a particular team (I think it was the Houston Astros, but I forget because it's been so long since I've read the book). His findings: "Sorry, if you make these changes, you lose more games." His study was highly controversial in the organization and was buried, instead of acted upon -- because upper management had already decided that they wanted to make the proposed stadium changes so that there would be more homeruns and thus cause more excitement for fans.