Re: Customer is the king,
The surprise is Hurd being pretty open in saying they have to work to do on this problem of disjointed, multi-contact cusotmer relationships. It also wasn't a surprise to hear Hurd slamming competitors, but I happen to agree with him that the battle with SAP will be over cloud-based app agility, not tech choices deep in the stack.
Hana's best play with SAP customers is in analytics -- as the underpinning of SAP BW. Hasso Plattner and Vishal Sikka are overreaching in thinking they can displace Oracle, DB2 and Microsoft SQL Server in the transactional realm. I get the feeling (reading insider comments here and there) that sensible Jim Hagemann-Snabe got fed up with the twisted priorities and decided to get out.