Oracle Service Cloud Upgraded, Explained - InformationWeek

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1/28/2015
12:38 PM
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Oracle Service Cloud Upgraded, Explained

Oracle adds co-browsing to cloud service suite formerly known as RightNow. Here's a fresh look at Oracle's cloud customer-service portfolio.

CX Service is one component of Oracle's larger Customer Experience Cloud.
CX Service is one component of Oracle's larger Customer Experience Cloud.

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asksqn
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asksqn,
User Rank: Ninja
1/28/2015 | 6:51:29 PM
Moving right along
Oracle's cloud service for the moment seems innovative.  Only time will tell for how long.
D. Henschen
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D. Henschen,
User Rank: Author
1/28/2015 | 1:24:08 PM
Rolling up all those acquisitions
When you look at the six components of Oracle CX above -- marketing, sales, service, commerce, social, configure-price-quote -- your head starts spinning when you realize how many acquisitions have gone into building this cloud. As we see above with the service cloud alone, you've got RightNow, Enquira and lots of little tuck-ins like LiveLook and TOA, that have all gone into the larger suite.

It must be immensly challenging for Oracle to integrate and develop all the bits and pieces that go into each compenent and the larger cloud offering. Then there's packaging, pricing, and marketing all this stuff. And when you realize that CX is just one piece of Oracle's total cloud picture, you realize what a gigantic operation your dealing with.
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