Based in Honolulu, Todd Ogasawara is a senior contributor at BYTE and a full-time IT pro for the State of Hawaii. He covers deep IT tech for BYTE. Follow him @ToddOgasawara or email at [email protected].
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The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device