VMware CIO Occupies Hot Seat Between Top Management, Customers - InformationWeek

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1/27/2016
10:06 AM
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VMware CIO OccupiesHot Seat Between Top Management, Customers

VMware CIO Bask Iyer describes his role as both representing customers' needs to top management and validating the firm's products to customers.

VMware's Bask Iyer

VMware's Bask Iyer

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batye
50%
50%
batye,
User Rank: Ninja
2/3/2016 | 11:28:48 AM
Re: Common struggles
@jagibbons, sometimes I wonder if people in the board rooms living in they own reality... as in the field is not the same...
jagibbons
50%
50%
jagibbons,
User Rank: Ninja
2/3/2016 | 10:51:19 AM
Re: Common struggles
Just about every change seems to take longer than planned. Probably more an issue of overly optimistic planning than growing complexity.
batye
50%
50%
batye,
User Rank: Ninja
2/3/2016 | 10:49:58 AM
Re: Common struggles
@jagibbons, interesting point, I trust you are right... but this days changes do take longer time than planned 
Charlie Babcock
50%
50%
Charlie Babcock,
User Rank: Author
1/27/2016 | 4:31:33 PM
40% IT staff for internal customers
Tzubair, 40% of IT staff dedicated to internal IT operations, if I understand your question. But there's no distinction between those employed for performing internal IT and those who are tapped occasionally to speak with customers. They're all internal-facing IT, who hit pause every now and then to spend time with a customer. They have particular operational expertise with a product.
tzubair
50%
50%
tzubair,
User Rank: Ninja
1/27/2016 | 2:54:51 PM
Re: Ah, about that 60%...
@Charlie: Would the 40% of the staff be engaged in operational support on customer level? Or, does this represent 40% of the staff involved in supporting internal users (both IT and non-IT)?
Charlie Babcock
50%
50%
Charlie Babcock,
User Rank: Author
1/27/2016 | 1:38:04 PM
Ah, about that 60%...
Jagibbons, 60% of the IT staff at VMware is devoted to development vs. the 40% dedicated to operations. The 60% is not related to the degree of virtualization. I suspect a very high percentage of servers are vitualized there, and Iyer did say 100% of data center management is from a virtualization management console. But not all the data center networking is virtualized and would need to be for VMware to have a full, software-defined data center, the topic of his comment.
jagibbons
50%
50%
jagibbons,
User Rank: Ninja
1/27/2016 | 10:44:01 AM
Common struggles
Thanks for reassuring those of us at much smaller organizations that CIOs face the same challenges in big organizations. You would think VMware would be far more virtualized than 60%, but the switch takes time and coordination, even when one is implementing the tools it builds and sells to customers.
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