Dell To Offer Server Support Via The Net - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Dell To Offer Server Support Via The Net

Dell Computer next week will launch OpenManage ResolutionAssistant, an Internet-based program to deliver tech support for its PC servers, speeding up resolution of tech support problems by providing a direct channel from Dell's tech support staff to users' problem machines.

Starting next week, servers that ship will have agent software running on them that can communicate over the Internet with server software and a knowledge base running at Dell headquarters in Round Rock, Texas. Users of older servers, dating back before May 1998, will be able to download the software from the Internet free of charge.

When a problem crops up on a server, the agent software attempts to diagnose the problem using checks of disk-drive status, processors, memory, firmware, RAID subsystems, and other server components. The software can annotate the software's automated diagnosis with its own comments, then the package of information, which also contains complete diagnostics from on-board server instrumentation, is sent over the Internet to Dell.

Dell said it hopes at least 50% of its server customers will sign up for OpenManage Resolution Assistant by next year. It plans to roll out the software for desktop systems next year. The software will be available at no extra charge as part of Dell service programs.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

News
Becoming a Self-Taught Cybersecurity Pro
Jessica Davis, Senior Editor, Enterprise Apps,  6/9/2021
News
Ancestry's DevOps Strategy to Control Its CI/CD Pipeline
Joao-Pierre S. Ruth, Senior Writer,  6/4/2021
Slideshows
IT Leadership: 10 Ways to Unleash Enterprise Innovation
Lisa Morgan, Freelance Writer,  6/8/2021
Register for InformationWeek Newsletters
Video
Current Issue
Planning Your Digital Transformation Roadmap
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll