8 Business Benefits of Adopting DevOps - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

CIO Insights & Innovation
Security & Risk Strategy
Team Building & Staffing
IT Strategy
Digital Business
Project Management
Programming Languages
Dr. Dobb's
Enterprise Applications
Operating Systems
Productivity/Collaboration Apps
Network Security
Careers & People
Threat Intelligence
IoT
Attacks & Breaches
Application Security
Cloud Security
Endpoint Security
Mobile Security
Perimeter Security
Risk Management
Operations Security
Analytics
Vulnerabilities & Threats
Security & Risk Strategy
Infrastructure as a Service
Platform as a Service
Software as a Service
Cloud Storage
Data Centers
Mobile Applications
Mobile Devices
Mobile Business
Enterprise Mobility Management
AI/Machine Learning
Big Data Analytics
Hardware/Architectures
Software Platforms
IoT
Networking
Wireless Infrastructure
Data Centers
Cloud Infrastructure
Careers and Certifications
Network Security
Government
Healthcare
Wall Street & Technology
Bank Systems & Technology
Insurance & Technology
Industries
Government
Healthcare
Wall Street & Technology
Bank Systems & Technology
Insurance & Technology
IT Life
Careers
Mobile
Mobile Applications
Mobile Devices
Mobile Business
Enterprise Mobility Management
Software
Enterprise Applications
Operating Systems
Productivity/Collaboration Apps
DevOps
News
3/23/2017
07:00 AM
Cynthia Harvey
Cynthia Harvey
Slideshows
Connect Directly
Twitter
RSS
E-Mail
0 comments
Comment Now
50%
50%

8 Business Benefits of Adopting DevOps

Embracing DevOps approaches can help organizations improve agility, increase revenues, lower costs, and become more competitive.
Previous
4 of 10
Next

Customer Satisfaction

Customers' satisfaction is closely related to the customer experience, and it also seems to be positively affected by adopting DevOps practices. In the CA Technologies study, they quantified customer satisfaction based on a metric known as the Net Promoter Score (NPS). In simple terms, to calculate an NPS you ask customers "On a scale of 1 to 10, how likely is it that you will recommend our product to someone else?" If they answer 9 or 10, they are considered "promoters;" if they answer 0-6, they are considered "detractors." Organizations then subtract their percentage of detractors from their percentage of promoters to determine their NPS.

In most industries, an NPS in the 30s or 40s is good or very good, and an NPS in the 50s or 60s is pretty amazing. CA found that on average, organizations saw a 45 percent improvement in their NPS score after adopting DevOps. Considering that a 45 percent improvement could take you from an NPS of 40 to an NPS of 58, that's a very significant improvement.

Image: Pexels/Pixabay
Image: Pexels/Pixabay

Cynthia Harvey is a freelance writer and editor based in the Detroit area. She has been covering the technology industry for more than fifteen years. View Full Bio

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Previous
4 of 10
Next
Comment  | 
Print  | 
More Insights
Webcasts
More Webcasts
White Papers
More White Papers
Reports
More Reports
Editors' Choice
Commentary
Get Your Enterprise Ready for 5G
Mary E. Shacklett, Mary E. Shacklett,  1/14/2020
Commentary
Modern App Dev: An Enterprise Guide
Cathleen Gagne, Managing Editor, InformationWeek,  1/5/2020
Slideshows
9 Ways to Improve IT and Operational Efficiencies in 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/2/2020
White Papers
Register for InformationWeek Newsletters
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Download Now!
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Download This Issue!
Slideshows
Flash Poll