Twilio Courts IT Pros With Management Tools - InformationWeek
IoT
IoT
DevOps // Project Management
News
9/8/2016
01:06 PM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

Twilio Courts IT Pros With Management Tools

By introducing enterprise management tools, Twilio aims to make it easier for large organizations to deploy cloud-based communication software.

9 Ways IT Can Ruin Its Relationship With The Business
9 Ways IT Can Ruin Its Relationship With The Business
(Click image for larger view and slideshow.)

IT organizations tempted by the prospect of deploying cloud communications apps among employees can now do so with greater control.

On Thursday, Twilio plans to introduce the Twilio Enterprise Plan, which provides tools for security, access management, and administration that address the needs of enterprises implementing cloud communication software.

Twilio provides APIs that allow organizations to add communication services like voice calling, text messaging, video, and authentication to applications and to customize those services programmatically.

Courtney Munroe, GVP of worldwide telecommunications for IDC, said in a phone interview that what's new here is the way Twilio has packaged its tools for enterprises. "They've simplified a very complex process," he said. "This is a way to centralize [communications services] and allow the enterprise to manage it."

Patrick Malatack, VP of product management, said in a phone interview that Twilio has had enterprise customers such as Home Depot, ING, Nike, and Nordstrom building services on its platform for several years.

Nike, said Malatack, is using Twilio to send consumers SMS notifications when it releases new shoes, while ING has used Twilio to reimagine its call center experience.

[See 7 Ways PaaS Delivers Business Value.]

A common request from these customers is one for more granular control over their Twilio accounts, said Malatack.

To address that demand, Twilio is introducing SAML-based SSO, which will allow IT organizations to grant and revoke credentials through their existing identity infrastructure.

It's also rolling out role-based access control (RBAC), to grant access permission in accordance with employee roles. Twilio's RBAC implementation supports Directory Service integration for the synchronization of users and privileges.

"If someone's a developer, they probably need access to the developer tools Twilio offers," said Malatack. "But if someone is just doing customer support, they need a different set of tools."

(Image: Twilio)

(Image: Twilio)

There's auditing support too in the form of a fully managed changelog and a SIEM-capable API, so credential changes can be seen by compliance personnel. For many companies, compliance requirements mean tracking security-related actions like password changes.

Twilio Enterprise customers will also be able to take advantage of Public Key Client Validation, which allows companies to validate that API requests are coming from approved applications.

Finally, the Enterprise Plan adds the ability to segment usage and billing data, which enables finance personnel to attribute expenses to the relevant business unit.

Enterprise customers, said Malatack, are eager to embrace the sort of innovation seen among startups while still meeting the standard requirements of traditional IT organizations.

(Cover image: DivVector/iStockphoto)

Thomas Claburn has been writing about business and technology since 1996, for publications such as New Architect, PC Computing, InformationWeek, Salon, Wired, and Ziff Davis Smart Business. Before that, he worked in film and television, having earned a not particularly useful ... View Full Bio

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
News
6 Tech Trends for the Enterprise in 2019
Calvin Hennick, Technology Writer,  11/16/2018
Commentary
Tech Vendors to Watch in 2019
Susan Fogarty, Editor in Chief,  11/13/2018
Commentary
How Automation Empowers the CIO to Think Outside the IT Department
Guest Commentary, Guest Commentary,  11/20/2018
White Papers
Register for InformationWeek Newsletters
Infographic: The State of DevOps in 2017
Infographic: The State of DevOps in 2017
Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
Video
Current Issue
Enterprise Software Options: Legacy vs. Cloud
InformationWeek's December Trend Report helps IT leaders rethink their enterprise software systems and consider whether cloud-based options like SaaS may better serve their needs.
Slideshows
Flash Poll